Emmalee Keller
Stow,Ohio
Summary
Proven track record in enhancing customer satisfaction and streamlining service workflows, notably at Bellacino's Pizza & Grinders. Excelled in multitasking and guest engagement, demonstrating exceptional customer service. Cultivated positive relationships with customers, significantly contributing to a welcoming dining experience. Skilled in both team collaboration and leadership, ensuring operational excellence in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level serving position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Bellacino's Pizza & Grinders
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Senior Shift Leader
Robeks Fresh Juices & Smoothies
06.2020 - 08.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Restaurant Hostess
Bob Evans Restaurant
05.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor of Science - Nursing
Kent State University
Kent, OH05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server/Bartender
Bellacino's Pizza & Grinders
08.2023 - Current
Senior Shift Leader
Robeks Fresh Juices & Smoothies
06.2020 - 08.2023
Restaurant Hostess
Bob Evans Restaurant
05.2019 - 03.2020
Bachelor of Science - Nursing
Kent State University
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