Emmaleee Spradling

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently.
• Built relationships with customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Enhanced store''s visual appeal by organizing merchandise displays and maintaining cleanliness.

• Opened inventory boxes and restocked shelves.
• Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
• Completed store opening and closing procedures.
• Trained team members in successful strategies to meet operational and sales targets.
• Consistently exceeded individual sales goals while contributing to the overall success of the team.
• Utilized expert product knowledge to assist customers in making informed purchasing decisions.
• Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
• Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
• Conducted regular cleaning duties, ensuring a sanitary and inviting store environment for customers.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
• Enhanced customer satisfaction by providing personalized shoe recommendations and fitting assistance.
• Handled returns and exchanges professionally while adhering to company policies and maintaining customer satisfaction.

Acted as lead cashier during shifts, processed credit card and cash payments and informed customers about the company benefits card. Stocked and organized product on shelves, reset pogs, and unloaded the delivery truck each week. Assisted customers daily, including helping them find what they needed, giving advice on product, and carrying purchases out to their vehicle Worked with small animals and cared for their daily needs, including feeding and watering them, and cleaning their habitats. Assisted with pet adoptions and provided pet information to new pet owners. Very knowledgeable about small animals, particularly reptiles. Acted as shift lead as needed and assigned tasks to other team members. Cleaned store during evening shifts, and completed other tasks.

• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
• Led cashiers and associates in providing thoughtful customer service.

I Worked summers and school holidays as available. Stocked and organized product on shelves, helped prep small pieces of restaurant equipment for sale and moved equipment within the yard. Helped customers locate items they needed and assisted with deliveries. Cleaned various areas of the office and yard, and completed other tasks as assigned.

• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Contributed to increased productivity, effectively managing multiple tasks simultaneously.
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