Emmalee Mcmullin
Corpus Christi
Summary
Dynamic customer service professional with extensive experience at FMA Alliance, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in call center operations and critical thinking, I have successfully trained teams and improved service quality, fostering a positive environment that drives satisfaction and repeat business.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FMA Alliance
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Crew Trainer
Chick-fil-A
06.2021 - 01.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Improved employee satisfaction with regular feedback sessions and tailored coaching.
Education
No Degree - Nursing
Del Mar College
Corpus Christi, TX06-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Call center operations
- Professional telephone demeanor
- De-escalation techniques
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
FMA Alliance
01.2025 - 04.2025
Crew Trainer
Chick-fil-A
06.2021 - 01.2025
No Degree - Nursing
Del Mar College
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