Emmaleigh Freeman
Jacksonville
Summary
My name is Emma Freeman. I'm very reliable and results-driven, with a positive attitude and excellent communication skills. I tend to stick with my company that I work for. Dedication to the company is a big thing with me. My first job I was with my company for a year and a half. My current employer I've been working with for over three years. I'm a very professional communicator with high standards. Focusing on the end results. I've managed to be skilled in assisting high call volumes, providing exceptional customer service, and efficiently resolving issues. I'm a very strong team collaborator. I'm known to be very reliable and to connect with my team and supervisor. Creating a friendly atmosphere to come to. I am very skilled in working with a dashboard/phone-directory, active listening, and maintaining confidentiality. I'm professional and a reliable logistics worker with experience in mail handling and distribution. I also work with handling faxes, referrals, and company mail. I'm skilled in sorting, scanning, and organizing mail. I'm a professional hospitality worker, ready to excel in a fast-paced environment ensuring exceptional customer service and satisfaction. I tend to be very proactive on teamwork, adaptability, and consistency. I'm good in multitasking, handling customer inquiries, and maintaining clean and organized workspace.
Overview
4
4
years of professional experience
Work History
Communications Specialist
Jacksonville Orthopaedic Institute San Marco
07.2022 - Current
- Answered client queries and complaints to provide strong customer service.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
- Operated switchboard and routed incoming calls to appropriate departments.
- Pleasantly greeted all callers and asked how to be of assistance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Host
J.L. Trent’s Seafood and Grill
01.2021 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Homeschooled
Yulee, FL05-2019
Skills
- Copyediting
- Proofreading
- Data entry
- Telephone etiquette
- Empathy and patience
- Typing speed
- Call transferring
- Computer skills
- Greeting customers
- Paging systems
- Switchboard operation
- Adobe systems creative cloud
- Strong work ethic
- Problem-solving skills
- Handling and sorting mail
- Hand-eye coordination
- Time management
- Attention to detail
- Calm under pressure
- Sales techniques
- Supply restocking
- Food safety practices
- Guest seating
- Food and beverage pairings
- Multitasking and organization
- Point of sale systems
- Problem-solving
- Cash handling
- Exceptional customer service
- Professional appearance
- Cleanliness standards
- Menu memorization
- High volume dining
Timeline
Communications Specialist
Jacksonville Orthopaedic Institute San Marco
07.2022 - Current
Host
J.L. Trent’s Seafood and Grill
01.2021 - 07.2022
High School Diploma -
Homeschooled
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