Emmaleise "Birdie" Hererra
Twin Falls,ID
Summary
Hardworking employee enthusiastic about learning medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
Twin Falls, ID
Aug.2020 - Sep.2023
- Verified accuracy of multiple food orders and delivery addresses.
- Provided updates when necessary to customers to inform them of any delays.
- Provided excellent customer service with a positive attitude while delivering food in a timely and courteous manner.
- Managed customer inquiries and complaints in a polite and professional manner.
- Exercised discretion when interacting with customers regarding sensitive information.
Personal Shopper
Instacart
08.2020 - 08.2023
- Fostered long-lasting relationships with customers through amazing service, effective communication; replying urgently resulted in long-term loyalty and expanded the customer base through the favorite shopper option.
- Handling a frustrated or angry customer who may have wanted an item to be refunded or to have the whole order canceled due to out-of-stock items, with urgency, kindness, and empathy led me to frequently receive high ratings.
- Handled urgent needs by texting and calling customers, leaving voicemails when customers were unavailable.
- Prioritized tasks ensured orders were done in a timely and effective manner.
- Adhered to safety and sanitation standards by keeping a clean vehicle.
- Maintained food safety regulations, checking expiration dates, etc.
- Handled prescriptions deliveries in compliance with HIPAA, and in compliance with Instacart’s prescriptions standards and regulations.
Front Office Assistant
SmartMouth Dental Care
12.2022 - 08.2023
- Maintained a safe, organized, clean and hygienic dental office by taking trash out and vacuuming. “as needed”
- Sterilized chairs and equipment using Cavicide disinfectant.
- Prepped treatment rooms by setting up trays with required instruments, organized supply rooms, restocked necessary items, and disposed of hazardous materials.
- Scheduled appointments using Curve Hero; confirmed appointments, answered phone calls, relayed accurate messages to staff.
- Labeled file folders and organized documents.
- Greeted patients warmly and friendly as they arrived, walking them back to the appropriate rooms.
- Mailed out Christmas cards; put labels and stamps on the envelopes.
- Provided administrative support by running errands and completing tasks as needed.
Education
High School Diploma -
Golden State Prep Academy
Sacramento, California05.2020
Skills
Professional Phone Etiquette:
Proficient in Microsoft office, Google docs, and emails
Knowledgeable about Curve Hero, printers, and faxing machines
HIPAA and No Surprise Act trained
Food handling
Sterilization, infection control and safety protocols
Communication, listening, and interpersonal relations
Passionate and Compassionate
Attention to detail, extremely attentive
Reliable, time-management
Organized, multitasking
Critical thinking, problem-solving
Perseverance, working well under pressure
Flexible
Enthusiastic team player
Professional References
Dr. Tom Patterson DMD
(208)-737-5253
Mariana Placensia, SmartMouth Dental Care
(208)737-5253
Timeline
Front Office Assistant
SmartMouth Dental Care
12.2022 - 08.2023
Delivery Driver
DoorDash
Aug.2020 - Sep.2023
Personal Shopper
Instacart
08.2020 - 08.2023
High School Diploma -
Golden State Prep Academy
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