Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EMMALINE SWANSON

Alexandria,USA

Summary

Dynamic and results-driven startup operations professional and Chief of Staff with extensive experience in providing strategic executive support, driving business growth and operational excellence. Proven ability to leverage technology, strategic vision, operational excellence, and business acumen to achieve growth and profitability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fractional Chief of Staff

Pre-Seed - Series B Startups
03.2022 - Current
  • Fractional Strategic Operations Support to technical founders of technology startups (logistics, data governance, healthcare, fintech)
  • Analyzed data to inform decisions on staffing levels, program design, and resource utilization
  • Developed and implemented strategic plans to drive organizational growth, while ensuring operational efficiency
  • Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
  • Advised senior leaders on best practices for managing and growing teams effectively
  • Worked closely with investors and partners to increase revenue and expand into new markets
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
  • Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
  • Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
  • Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.

Founder

Frameworks Labs
01.2022 - Current
  • Fractional Strategic Operations, Chief of Staff, and HR support to early-stage founders and technology startups
  • Guided companies through preparation for security and data privacy audits to obtain certifications through advisory services and implementation of the Drata software platform
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Formulated data-driven strategies to improve operational efficiency through automation and process reengineering
  • Implemented robust data privacy and security protocols and procedures in compliance with HIPAA, GDPR, ISO, and other industry-relevant frameworks
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Lead client strategic planning processes to define business goals and ensure cross-functional alignment.
  • Conducted target market research to scope out industry competition and identify advantageous trends and partnership opportunities.
  • Developed key operational initiatives to drive and maintain substantial business growth of 55% YoY.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Chief of Staff

Cointracker
10.2021 - 03.2022
  • Identified and resolved complex and high-risk compliance and operational problems quickly through creative problem-solving techniques and cross-functional collaboration
  • Developed and implemented company-wide OKRs, ensuring alignment of departmental goals with overall company vision and cohesive progress towards shared objectives.
  • Developed and implemented strategic plans to drive organizational growth, while ensuring operational efficiency
  • Established HR function and supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Advised senior leaders on best practices for managing teams effectively, HR compliance, operations, data privacy, and security
  • Established first global data privacy and security programs, tailored to FinTech industry
  • Elevated executive decision-making, providing comprehensive research and analysis on market trends.
  • Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as global hiring strategy changes and employee total compensation packages
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.

Director of Business Operations and HR

Veraset
03.2020 - 12.2021
  • Grew team from five to 15 personnel in 9 months while building the company's Operations, Finance, HR, Marketing departments.
  • Collaborated with senior leadership to develop long-term growth plans for the organization.
  • Decreased 7MM in unpaid invoices to 250k in 6 weeks by leveraging automation and optimizing finance workflows
  • Established and monitored KPIs to optimize company performance and generated reports documenting progress towards established goals and objectives
  • Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
  • Negotiated high-stakes contracts with key partners, securing favorable terms for the organization''s long-term success.
  • Identified areas of improvement within existing systems and processes through data analytics
  • Integrated technology to increase efficiency and real-time accountability of operational tasks
  • Designed innovative approaches to optimize go-to-market workflows, streamline procedures, and enhance customer service satisfaction levels
  • Championed ongoing professional development for team members by providing access to training opportunities and fostering a culture of continuous improvement.
  • Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimizing expenses.
  • Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
  • Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.

ServiceNow Technical Project Lead and Implementation Specialist

ICF
12.2019 - 05.2020
  • Reversed at-risk, multi-million dollar government SaaS implementation through swift execution of numerous organizational processes and project management best practices
  • Lead cross-functional teams in the design, development, testing, and implementation of software solutions using Agile methodologies
  • Developed effective strategies for risk mitigation and change management
  • Ensured compliance with federal government policies and procedures related to information security and data privacy regulations by developing and conducting thorough quality assurance checks at every stage of the project lifecycle.
  • Created detailed documentation for all aspects of the project including requirements gathering, design specifications, test plans, training materials
  • Collaborated with stakeholders to identify requirements, scope projects, and develop project plans
  • Developed and updated project plans and managed project execution to ensure adherence to budget, schedule, and scope
  • Conducted regular progress reviews with clients and internal stakeholders to maintain alignment on project objectives and expectations.

Business Development Operations Analyst

Palantir Technologies
11.2018 - 11.2019
  • Project management of HR Learning and Development initiatives, including technical training for new hires and a company-wide language learning program
  • Utilized SQL queries to extract, manipulate, analyze and present large datasets from multiple sources and perform advanced analysis using Palantir products to provide operational efficiency reports to key stakeholders
  • Provided operational support to the compliance team and implemented new solutions and prioritized enhancements to existing applications based on productivity and compliance needs
  • Led the development, design, documentation, and implementation of new onboarding tools and processes company-wide
  • Implemented process improvement initiatives by streamlining workflows through automation and work management tools such as JIRA
  • Collaborated with cross-functional teams to identify operational bottlenecks and implement solutions
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.

Executive Operations, Office of the CEO

Velocity Global
08.2017 - 10.2018
  • Provided operational and administrative support to Founder/ CEO of early-stage startup
  • Implemented executive process improvements that resulted in increased productivity.
  • Created detailed project plans outlining milestones and deliverables to meet deadlines and developed stakeholder reporting mechanisms.
  • Organized large scale events while adhering to budgetary constraints.
  • Conducted research on behalf of the CEO to gain insights into industry trends and developments.
  • Analyzed data to identify areas where process improvements can be made and for executive decision-making.
  • Prepared presentation and meeting materials, compiled confidential documents for board meetings and executive briefings.
  • Proofread and edited executive documents and communications.

Education

Bachelor of Science (B.S.) - Human Resource Management

Colorado State University

Skills

  • Project Management
  • Human Resources Management
  • Communication and Stakeholder Management
  • Regulatory Compliance
  • Contract Management
  • Data Privacy
  • Performance Tracking and Analysis
  • Strategic Planning
  • Risk Management
  • Operational Oversight
  • Organizational Development
  • Data Analysis
  • Workforce Training and Organizational Development

Certification

  • Employment Law Certificate (Cornell, Feb 2022)
  • Certified Information Privacy Professional/US (IAPP, July 2024)



Timeline

Fractional Chief of Staff

Pre-Seed - Series B Startups
03.2022 - Current

Founder

Frameworks Labs
01.2022 - Current

Chief of Staff

Cointracker
10.2021 - 03.2022

Director of Business Operations and HR

Veraset
03.2020 - 12.2021

ServiceNow Technical Project Lead and Implementation Specialist

ICF
12.2019 - 05.2020

Business Development Operations Analyst

Palantir Technologies
11.2018 - 11.2019

Executive Operations, Office of the CEO

Velocity Global
08.2017 - 10.2018

Bachelor of Science (B.S.) - Human Resource Management

Colorado State University

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