Emmaline Wilde
Frisco
Summary
Dynamic operations administrator with extensive experience at MxM Photography, excelling in client relations and marketing strategies. Proven leadership in managing high-volume scheduling and logistics, enhancing customer service excellence. Skilled in data management and workflow optimization, ensuring efficient operations and timely product delivery. Strong communicator dedicated to fostering team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Co-owner & Operations Administrator
MxM Photography
01.2022 - Current
- Direct all aspects of a high-volume family-owned photography business, including scheduling, client relations, and marketing for schools, sports teams, and families.
- Coordinated scheduling and communication for 80+ annual sessions across schools, daycares, and sports leagues.
- Oversee logistics, accounting, and daily operations to ensure smooth sessions and on-time product delivery.
- Supervise and train photographers and assistants, maintaining high standards of service and quality.
- Develop and execute marketing strategies, including social media and print campaigns, to drive client retention.
- Manage client consultations, photo editing, and customer service from start to finish.
- Maintain equipment inventory and digital storage systems to support operational efficiency.
Independent Household & Education Management
Self-employeed
01.2004 - 01.2021
- Managed daily operations of a busy household while raising and homeschooling multiple children, including those with special needs.
- Developed and implemented educational plans for four homeschooling students, coordinating schedules and maintaining detailed academic records.
- Oversaw budgeting and project planning to foster organization and consistency within the home.
- Actively volunteered as President of Parent and Leaders Association for 4-H, enhancing community engagement.
- Served as licensed foster parent from 2015 to 2017, completing training in trauma-informed care.
- Strengthened leadership and communication skills through diverse family management responsibilities.
- Demonstrated multitasking abilities while ensuring reliability and attention to detail in all tasks.
- Facilitated structured learning environments that supported educational growth for all children.
Medical Office Administration
Rochester Family Practice
01.2001 - 01.2003
- Entered CPT codes and insurance information with high accuracy to facilitate claims processing.
- Maintained patient account records and insurance documentation in compliance with HIPAA regulations.
- Answered high volume of phone calls, scheduling appointments and relaying test results to patients.
- Coordinated appointment reminders and called in prescriptions to ensure continuity of care.
- Provided front office support through effective filing, record management, and patient communication.
Education
Some College (No Degree) - Biology
Cornerstone University
Grand Rapids, MiSkills
- Data entry and management
- Microsoft Office and Google Workspace
- CRM and project management tools
- Social media marketing and design
- Payroll administration
- Interpersonal and communication skills
- Leadership and team collaboration
- Organizational and time management skills
- Workflow optimization strategies
- Project coordination and meetings
- Document control and accuracy
- Attention to detail and confidentiality
- Customer service excellence
Certification
*TBRI & Special Needs Care Training
*Foster Care Certified (2015–2017)
*SPAC Photography Conference (multi-year attendee)
*GotPhoto Platform Training, 2022
*Foster Care Certified (2015–2017)
*SPAC Photography Conference (multi-year attendee)
*GotPhoto Platform Training, 2022
Timeline
Co-owner & Operations Administrator
MxM Photography
01.2022 - Current
Independent Household & Education Management
Self-employeed
01.2004 - 01.2021
Medical Office Administration
Rochester Family Practice
01.2001 - 01.2003
Some College (No Degree) - Biology
Cornerstone University