Emma Louise Hart
Sioux Falls,SD
Summary
Highly motivated, result-driven and friendly worker bee adept at overseeing daily operations, optimizing workflows, and driving customer satisfaction through effective management and communication. Skilled in building strong relationships with clients and staff, resolving complex issues, and enhancing brand visibility through strategic social media marketing. Proven ability to streamline processes, manage teams, and implement innovative solutions that improve operational efficiency and business performance. Proficient in sales and customer service. Seeking to transition these skills into a dynamic business role focused on operations, customer relations, and organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Advisor, Lash Consultant
Amazing Lash Studio
07.2024 - Current
- Conducted thorough analyses of operations to identify areas for improvement and recommend solutions.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized sales area and work station to showcase products and boost sales.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Server
Millstone Family Restaurants
08.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Leader
Qdoba Eats
06.2020 - 08.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Stevens High School
Rapid City, SD01-2024
Skills
- Project management
- Social media management
- Customer/Client relations
- Appointment scheduling
- Sales closing
- Computer proficiency
Certification
- Desktop Publishing Certification, Stevens High School Yearbook, May 2022
- Business Concepts Certificate, Career and Technical Education, May 2022
Timeline
Operations Advisor, Lash Consultant
Amazing Lash Studio
07.2024 - Current
Server
Millstone Family Restaurants
08.2022 - 07.2024
Shift Leader
Qdoba Eats
06.2020 - 08.2022
- Desktop Publishing Certification, Stevens High School Yearbook, May 2022
- Business Concepts Certificate, Career and Technical Education, May 2022
High School Diploma -
Stevens High School
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