Emma Lieberman
5190 Forest Oaks Drive, Hollywood,SC
Summary
Detail-oriented and experienced Property Management Assistant with a knack for enhancing tenant satisfaction, ensuring regulatory compliance, and efficiently managing property operations. My background in customer relations, administrative support, and property maintenance makes me a valuable asset to any property management team.
Overview
5
5
years of professional experience
Work History
Property Management Assistant
Kiawah Island Club
04.2023 - Current
- Curated and maintained positive relationships with homeowners through clear communication and prompt resolutions to inquiries or concerns.
- Enhanced property curb appeal with diligent attention to landscaping and exterior maintenance- ensuring follow-up on necessary repairs and addressing issues personally when possible
- Maintained compliance with local regulations through regular inspections of premises maintain property standards and addressed any issues proactively
- Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
- Developed and implemented marketing strategies to increase occupancy rates.
- Procured and replenished groceries for as many as fourteen properties in preparation for guest arrivals.
- Developed and oversaw an inventory management system detailing essential data points for each property.
Supervisor
Kiawah Island Club
09.2022 - 04.2023
- Enhanced staff competencies via specialized training initiatives, leading to elevated performance levels and expanded career advancement prospects.
- Performed routine maintenance inspections of the facility to guarantee optimal operation of all equipment without interruptions.
- Synchronized efforts between kitchen staff and front of house team members to ensure seamless operations.
- Oversaw staff to ensure all food and beverage orders were prepared promptly and correctly.
- Demonstrated a commitment to the organization's core values by leading through example and nurturing a culture of excellence.
- Addressed guest concerns regarding their experience, processed refunds, and facilitated appropriate conflict resolution.
Lead Spa Attendant
Kiawah Island Club
11.2021 - 10.2022
- Conducted training for new spa attendants to guarantee a uniform standard of service and compliance with spa protocols.
- Streamlined appointment scheduling for improved efficiency and increased client bookings.
- Kept comprehensive records of all treatments administered to ensure precise billing and compliance with industry standards.
- Assisted clients with selecting appropriate treatments based on individual needs, promoting overall wellness and satisfaction.
- Fostered a relaxing environment by meticulously selecting music, adjusting lighting conditions, and monitoring ambient noise levels.
- Established seamless communication between front desk personnel and treatment providers for improved coordination of services rendered.
- Carried out clerical tasks by organizing, sorting, and filing daily transaction receipts along with membership agreements..
Beauty Sales Advisor
Ulta Beauty
03.2020 - 06.2021
- Consistently up-sold additional products/services/loyalty program to increase sales numbers by at least 20%
- Organized merchandise to create visually attractive displays.
- Managed front desk by answering phones, scheduling appointments and greeting guests
Lead Sales Associate
L'Occitane
09.2019 - 03.2020
- Consistently exceeded store goals by at least 15% each month; benchmark for bonus structure was based on achieving 10%. Top store in region based on overall sales.
- Implemented up-selling and suggestive selling strategies and increased average transaction value.
- Key-holder with safe access; opening and closing financial paperwork.
Education
2014-2018 - Historic Preservation And Conservation
College of Charleston
Charleston, SCEsthetics
Kenneth Shuler School Of Cosmetology
Goose Creek, SC2021
Core Competencies
Risk Management & Detail-Oriented Problem Solving: Highly adept at spotting and resolving minute discrepancies, safeguarding operational integrity. Skilled at using keen eye for detail, along with a proactive approach to risk management, preventing potential financial and reputational pitfalls. Proven to use innovative problem-solving skills to preemptively address challenges.
Communication and Relationship Building: Strong communication abilities, both verbal and written, with a natural aptitude for forging strong relationships with tenants, prospects, and property management teams.
Leasing Management Expertise: Proven track record in creating memorable and positive tenant experiences that foster community loyalty. Exceptional at raising the bar for tenant service standards in harmony with property management objectives.
Property Project and Operations Oversight: Highly effective in optimizing property operations to maximize efficiency and tenant satisfaction. Skilled at overseeing projects that align tenant preferences with property management goals, resulting in enhanced property performance.
Strategic Marketing and Sales Support: Demonstrated success in developing marketing content and strategies that enhance visibility, drive sales, and support business objectives.
Timeline
Property Management Assistant
Kiawah Island Club
04.2023 - Current
Supervisor
Kiawah Island Club
09.2022 - 04.2023
Lead Spa Attendant
Kiawah Island Club
11.2021 - 10.2022
Beauty Sales Advisor
Ulta Beauty
03.2020 - 06.2021
Lead Sales Associate
L'Occitane
09.2019 - 03.2020
2014-2018 - Historic Preservation And Conservation
College of Charleston
Esthetics
Kenneth Shuler School Of Cosmetology
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