Emmaly Garcia
Chicago ,Illinois
Summary
Dynamic professional with extensive experience in client relations and security management, notably at Next Generation Tattoo Shop. Bilingual in Spanish and English, I excel in relationship building and customer service, enhancing client satisfaction through personalized consultations and effective communication. Proven ability to multitask and maintain confidentiality while ensuring a safe environment.
Overview
2
2
years of professional experience
Work History
Receptionist
Next Generation Tattoo Shop
Chicago, IL
04.2025 - 07.2025
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Handled customer inquiries, providing information on services and assisting with product selections.
- Coordinated communication between clients and artists to facilitate project discussions.
- Maintained cleanliness and organization of reception area, enhancing overall shop atmosphere.
- Processed payments and managed cash register transactions accurately.
- Assisted in inventory management, tracking supplies and restocking when necessary.
- Boosted marketing efforts by promoting shop services on social media platforms.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Security
Monterrey Security
Chicago
02.2024 - 12.2024
- Coordinated large-scale event security operations, ensuring public safety while minimizing disruptions to normal activities.
- Upheld strict confidentiality standards regarding sensitive information related to clients, venues, or events attended while serving as an Event Security Officer.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Increased client satisfaction rates by consistently delivering professional, reliable, and efficient event security services.
- Assisted in training new event security officers, sharing expertise and best practices to improve overall team knowledge and performance.
- Ensured proper access control at events by verifying tickets upon entry, maintaining event security protocols.
- Conducted thorough investigations into security incidents, identifying root causes and implementing preventive measures.
Health and Beauty Associate
Walmart
Bedford Park , IL
01.2023 - 06.2023
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Optimized store layout according to visual merchandising guidelines, resulting in improved product visibility and accessibility.
- Assisted clients with makeup application techniques and focus on increasing confidence and satisfaction.
- Reduced shrinkage rates through vigilant loss prevention strategies
- Maintained a clean, organized, and visually appealing store environment to attract customers and promote sales.
- Handled cash transactions accurately while adhering to company policies and procedures for financial management.
- Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.
Education
High School Diploma -
Hubbard Highschool
Chicago, IL06.2024
Skills
- Security control
- Billingual ( Spanish and English fluent speaker)
- Clientele management
- Product recommendation expertise
- Sales and upselling
- Relationship building and management
- Sales proficiency
- Customer service
- Multitasking proficiency
- Cash handling experience
- Teamwork and collaboration
- Reliable and responsible
- Excellent communication
- Adaptable and flexible
Timeline
Receptionist
Next Generation Tattoo Shop
04.2025 - 07.2025
Security
Monterrey Security
02.2024 - 12.2024
Health and Beauty Associate
Walmart
01.2023 - 06.2023
High School Diploma -
Hubbard Highschool