Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Emmalyn Long

Marion,OH

Summary

Customer service professional with a track record of maintaining customer satisfaction and contributing to company success. Experienced in managing inbound calls and building strong relationships with customers. Skilled in CRM systems, active listening, and multitasking. Motivated to deliver exceptional service.

Overview

5
5
years of professional experience

Work History

Patient Dining Associate

Ohio Health Marion General
Marion, OH
06.2024 - Current
  • Greeted customers and provided them with menus.
  • Provided accurate information about menu items, specials, and pricing.
  • Took orders from customers and relayed them to kitchen staff for preparation.
  • Served meals to customers in a timely manner.
  • Checked food quality throughout the serving process for taste and presentation.
  • Delivered drinks and refills as needed during meals.
  • Maintained cleanliness of dining area by wiping down tables between seating changes.
  • Handled cash register transactions accurately and efficiently at the end of each shift.
  • Responded promptly to customer complaints or inquiries regarding service or food quality issues.
  • Assisted with closing duties such as cleaning dishes, sweeping floors, restocking shelves.
  • Performed opening duties such as stocking supplies and preparing beverage stations for service hours.

Program Assistant

Turning Point Inc
Marion, OH
02.2024 - 06.2024
  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Ensured compliance with organizational policies and procedures while administering programs.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
  • Analyzed survey responses from clients who had participated in one of the organization's programs in order to identify areas where improvements could be made.
  • Maintained front desk to provide positive first impression.
  • Greeted guests and vendors to assist in navigating space.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered phones and routed voicemails to respective employees.
  • Received and distributed mail, letters and packages.
  • Provided HR administrative assistance to management team.
  • Monitored office services mailbox for business support needs and requests.

Warehouse Packer

JEGS
Delaware, OH
01.2023 - 11.2023
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Operated forklift to move, load, and unload materials from trucks or other vehicles.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Collected empty pallets for reuse or disposal in accordance with company policy.
  • Received incoming shipments, inspected contents, compared against invoices and purchase orders.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Stacked cartons onto appropriate pallets according to size and weight restrictions.

Labeler

Silverline
Marion, OH
03.2022 - 08.2022
  • Accurately labeled products according to customer specifications.
  • Verified and corrected product labels for accuracy.
  • Created new labels in accordance with company policy.
  • Assisted with inventory management of supplies used for labeling.

Crew Member

McDonald's
Marion, OH
11.2019 - 02.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Education

Associates of Business - Human Resources And Business Management

Marion Technical College
Marion, OH
09-2025

Skills

  • Customer Service
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Complaint Handling
  • Time Management
  • Product delivery management
  • Cross-Selling and Upselling
  • Training and development
  • Problem-Solving
  • Team Leadership
  • Attention to Detail
  • Cleaning and Sanitizing
  • Clear Communication
  • Computer Skills
  • Flexible Schedule
  • POS System Operation
  • Data Entry
  • Paperwork Processing
  • Call Management
  • Inbound and Outbound Calling
  • Data Collection
  • Appointment Scheduling
  • Document Control
  • Shipping and receiving understanding

Timeline

Patient Dining Associate

Ohio Health Marion General
06.2024 - Current

Program Assistant

Turning Point Inc
02.2024 - 06.2024

Warehouse Packer

JEGS
01.2023 - 11.2023

Labeler

Silverline
03.2022 - 08.2022

Crew Member

McDonald's
11.2019 - 02.2022

Associates of Business - Human Resources And Business Management

Marion Technical College

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Emmalyn Long