Emmalyn Mckinney
Louisville
Summary
Hardworking Account Manager with two years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
8
8
years of professional experience
Work History
Subrogation Enrichment Specialist
The Rawlings Group
12.2023 - Current
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Safeguarded clients'' interests by ensuring thorough documentation of all communications and actions throughout the subrogation process.
- Enhanced claim recovery rates by thoroughly analyzing case information and identifying subrogation opportunities.
- Exhibited strong analytical skills in evaluating claim files for potential third-party liability exposure, significantly reducing financial losses for clients.
Account Manager
State Farm
01.2021 - 12.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Student Intern
Kentucky Adult Education/ Jefferson Community College
01.2021 - 10.2023
- My primary goal is to keep the office organized and efficient
- Career Navigators oversee several different counties in the state, my role is to support them from home and in the office by creating , maintaining, and organizing student enrollment files
- I schedule and proctor testing for GED students
- I create, grade, and file student homework
- I dictate, note and file from online and in-person study sessions
- I attend out-reach events with KYAE where I have the opportunity to interact with potential students and give testimony of my own personal experience working with KYAE
- I assist our JCTC campus Director by management their correspondence while they are away. Also by creating College Orientation packets, scheduling students for Orientation
Operations Manager
Amazon
04.2018 - 12.2020
- Monitored and improved efficiency of processes, and team performance
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Store Manager
Pizza Hut
02.2017 - 02.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Humanities
Jefferson Community And Technical College
Louisville, KYProperty And Casualty Insurance License -
Commonwealth School of Insurance
Life Insurance License -
Commonwealth School of Insurance
Skills
- Account Management
- Report Writing
- Complaint Management
- Client Relationship Management
- Cold Calling
- Data Analytics
- Team Training
- Customer Service
- Sales Development
- Lead Generation
- Sales Techniques
- Community Involvement
- CRM Systems
- Event Planning
- Adaptive learning
Education and Training
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Timeline
Subrogation Enrichment Specialist
The Rawlings Group
12.2023 - Current
Account Manager
State Farm
01.2021 - 12.2023
Student Intern
Kentucky Adult Education/ Jefferson Community College
01.2021 - 10.2023
Operations Manager
Amazon
04.2018 - 12.2020
Store Manager
Pizza Hut
02.2017 - 02.2020
Humanities
Jefferson Community And Technical College
Property And Casualty Insurance License -
Commonwealth School of Insurance
Life Insurance License -
Commonwealth School of Insurance
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