Emma Nana Yeboah
Atlanta,US
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
Work History
Stars and Quality Care Coordinator
United Healthcare Group
05.2019 - Current
- Provide coordinated, quality, management care for Medicare member by assisting the physicians and staff with Stars/HEDIS performance measures.
- Perform comprehensive health risk assessment evaluation, annual exam and quality data collections.
- Lead and manage goals with matrix partners for quality improvement, special projects management, data abstraction and analytics reporting.
- Ensure all communication is maximized effectively in coordination with matrix partners to provide the best quality care, data analytics, and disease management.
- Provide members with the best holistic care and support by maintaining a process that ensures annual screenings and services to achieve market leading results in clinical outcome.
- Provide support to members, their families and physicians in addressing medical and social concerns, as well as education to members in order to make informed personal health care decisions.
- Facilitate communications between member, physician, health plan, health system and community to effectively improve Star performance by improving customer and provider engagement and experience.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Pharmacist Intern
WellStar Atlanta Medical Center
01.2022 - 02.2024
- Collaborated with physician to provide quality patient care.
- Monitored and recorded patient status on computerized documentation system, with ability to determine a patient's progress and statue of the fetus.
- Skilled knowledge of surgical preparation and time effectiveness.
- Communicated with physician regarding changes in patient status, needs and recommendations.
- Monitored and maintained established safety environments
- Provided patients and family members with relevant healthcare education and instructions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Used pharmacy software to enter prescription and insurance information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
Healthcare Improvement Analyst(Intern)
Northside Hospital Forsyth
04.2021 - 10.2022
- Assisted with appropriate communication and proper documentation skills.
- Fact-checked breaking news headlines by performing background research.
- Participated in regular meetings with stakeholders, ensuring alignment on project objectives and requirements.
- Reviewed existing procedures to ensure compliance with company policies and industry regulations.
- Identified areas for process improvement, resulting in increased overall team productivity.
- Developed presentation materials that effectively communicated complex concepts to both technical and non-technical audiences.
- Managed multiple priorities simultaneously, demonstrating strong organizational abilities under tight deadlines.
- Prepared detailed documentation outlining project methodologies, findings, and recommendations for senior leadership review.
- Acquired proficiency in various analytical tools through self-guided learning initiatives, contributing significantly towards overall job performance.
Education
Doctor of Pharmacy - Pharmacy
Philadelphia College of Osteopathic Medicine
Suwanee05.2023
Associate of Science - Health Administration
Georgia State University
Atlanta, GA06.2018
Skills
- Quality Management
- CMS STARS/HEDIS
- SNP Model of Care
- Time Management
- Critical Thinking Skills
- Coordinating Quality Care
- Reporting Data Analytics
- Microsoft/Excel
- Proficient Oral and Written Communication Skills
- Proficient Problem Solving Skills
- Proficient in Multitasking
- Care Plan Administrator
- Patient and Family Education
- Conduction of Training Classes
- Multidisciplinary team collaboration
- Case management experience
- Quality program protocols
- Compassionate client care
- Interpersonal and Communication Skills
Timeline
Pharmacist Intern
WellStar Atlanta Medical Center
01.2022 - 02.2024
Healthcare Improvement Analyst(Intern)
Northside Hospital Forsyth
04.2021 - 10.2022
Stars and Quality Care Coordinator
United Healthcare Group
05.2019 - Current
Doctor of Pharmacy - Pharmacy
Philadelphia College of Osteopathic Medicine
Associate of Science - Health Administration
Georgia State University
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