Emmanda Thomas
Kingwood,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management.
Overview
3
3
years of professional experience
Work History
Server
The Gooses Acre
The Woodlands, TX
11.2024 - 05.2025
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
Server
OTG
Houston, TX
03.2023 - 10.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Implemented feedback from customers to improve service quality and menu offerings.
Sales Expert
AT&T Sales
Raleigh, NC
10.2022 - 01.2023
- Utilized analytical tools such as Salesforce or Tableau to track key performance indicators.
- Established strong relationships with customers through regular communication.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Identified customer needs by asking questions and advising on best solutions.
Night Manager
Chick-fil-A
New Caney, TX
11.2021 - 09.2022
- Responded promptly to guest requests to achieve customer satisfaction.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Maintained records of employee attendance, overtime hours, tips received.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Atascocita High School
Humble, TX05-2019
Skills
- Food safety
- Point-of-sale operation
- Customer service
- Conflict resolution
- Positive guest interactions
- Strong work ethic
Timeline
Server
The Gooses Acre
11.2024 - 05.2025
Server
OTG
03.2023 - 10.2024
Sales Expert
AT&T Sales
10.2022 - 01.2023
Night Manager
Chick-fil-A
11.2021 - 09.2022
High School Diploma -
Atascocita High School
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