Experienced program director and CEO with a track record of success in strategic planning, financial management, and operations oversight. Skilled in developing and managing budgets, improving policies and procedures, and building strong relationships with stakeholders. Adept at leading teams and implementing innovative solutions to drive growth and achieve organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PROGRAM DIRECTOR
Whitmarsh House
02.2023 - 10.2024
Developed and managed program budgets, monitored expenses, and identified cost savings opportunities.
Initiated and set goals for programs based on organization's strategic objectives.
Evaluated program outcomes and performance against established goals and objectives.
Led team meetings to ensure effective communication between departments and timely execution of tasks.
CEO
Jeta General Services llc
04.2022 - 06.2024
Utilized cutting-edge technology solutions to streamline administrative tasks while increasing accuracy of results.
Facilitated strategic planning sessions to develop long-term goals and objectives for the organization.
Implemented process improvements that resulted in cost savings while improving customer service satisfaction levels.
PROGRAM MANAGER
Agape Inn
02.2019 - 01.2022
Analyzed program performance and identified areas for improvement.
Ensured compliance with company policies and procedures while managing programs.
Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget.
Led meetings with external and internal teams to align on project goals.
RESIDENTIAL SUPERVISOR
Justice Resources Institute
05.2014 - 03.2019
Maintained accurate records of resident interactions, incidents, disciplinary actions.
Supported a diverse population by promoting cultural understanding among all individuals residing in the facility.
Collaborated with local law enforcement agencies on security protocols related to residential facilities.
Maintained up-to-date knowledge of applicable laws and regulations pertaining to residential settings.
Enforced house rules while maintaining an atmosphere of respect for all individuals involved.
Provided leadership to team members by setting expectations, providing feedback, and offering guidance in a timely manner.
Residential Counselor
Community Resources for Justice
02.2011 - 04.2014
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Supported residents in coping with emotions and fears through one-on-one sessions.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Developed and maintained relationships with community resources to provide additional support services.
Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Monitored and documented client progress toward meeting goals and objectives.
Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
Enforced policies and safety standards through building and room rounds.
Developed, implemented and monitored residential policies and procedures.
Coordinated activities and events to create safe, positive and inclusive environment.
Conducted weekly meetings with students to review goals, address issues and provide support.
Collaborated with residential team to maximize effective and efficient operations.
Developed and maintained relationships with parents to promote positive living environment for students.