Emmanuel Abbey
Chicago,IL
Summary
Recently certified Sterile Processing Technician with surgical instrument knowledge, strong communication skills and an effective team player with knowledge of the workflow in the SPD. Currently seeking an opportunity to learn and grow hands-on while contributing to efficient, people-focused and workplace operations.
Overview
5
5
years of professional experience
Work History
Ramp Crew Chief
Envoy Air
Chicago, USA
06.2022 - 06.2026
- Oversee and guide crew members to ensure safe, accurate, and timely aircraft operations.
- Led team efforts to maintain a safe, organized, and compliant ramp environment.
- Oversaw baggage loading and unloading to achieve timely aircraft turnaround.
- Communicated and implemented management instructions to enhance workflow efficiency.
- Ensure all required documentation is completed on time and to company standards.
Customer Service Representative
Willis Towers Watson
Chicago, USA
09.2021 - 02.2022
- Identified root causes of issues and provided effective solutions, improving customer satisfaction and trust in services.
- Represented the company with professionalism while using patience, knowledge, and empathy to de-escalate concerns.
- Consulted with retirees to assess and resolve inquiries related to carriers, clients, and third-party administrators, enhancing customer understanding.
- Collaborated with diverse teams in a fast-paced call center to streamline communication and improve service delivery.
Education
CBSPD Certification - Sterile Processing
Allied Institute
Chicago, Illinois07-2026
Skills
- Knowledge on how to decontaminate, disinfect, and sterilize surgical instruments in compliance with all established policies and procedures including infection control protocols
- Advanced computer knowledge and comprehension
- Ability to work effectively with cross-functional teams
- Communicates issues, problems and concerns to management in a timely manner
- Resource to other staff and management
- Friendly, clean and orderly in any work environment
Timeline
Ramp Crew Chief
Envoy Air
06.2022 - 06.2026
Customer Service Representative
Willis Towers Watson
09.2021 - 02.2022
CBSPD Certification - Sterile Processing
Allied Institute