Emmanuel Ahiakwo
Parkville,MD
Summary
A Result-oriented, detailed professional with robust experience in financial and production accounting, management and salesmanship across industries, delivery and delivery processes, Warehouse and inventory management, and as well as having the flare of fast learning and acclimatization to any environment, facilities and tools available. Strive for excellence and precision at all times in attaining professionalism, effectiveness, efficiency and distinction, in achieving organizational goals. I desire to work in a conducive environment where, learning, growth, development and team work is guaranteed and appreciated. My experience with both the private and humanitarian organization will immensely help me to contribute my quota towards the organizational goals and mission.
Developed skills in logistics and team leadership within fast-paced delivery environment, looking to transition into new field. Skilled in route planning and operational efficiency, with strong focus on team coordination and customer satisfaction. Ready to leverage these abilities in new, dynamic setting.
Offering solid foundation in leadership and logistics, eager to learn and grow within delivery-focused environment. Delivers strong problem-solving abilities and organizational skills essential for effective route planning and team coordination. Ready to use and develop communication and leadership skills in [Desired Position] role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Supervisor
Pepsico
01.2023 - Current
- As a Delivery Supervisor, I plan, organize, develop and direct the Delivery Drivers, as to help achieve sales, profit and customer service goals, in compliance with departments goals, in accordance with organizational goals and policies
- Monitor and direct the Delivery Drivers daily to ensure all delivery schedules are met, while providing a high level of customer service to both internal and external customers
- Conduct effective interviews and selection processes, as to maintain the adequate staffing levels, as well as utilizing tools to decrease employee turnover
- Ensure drivers receive proper training in job duties, safety, policies and procedures
- Monitor employee performance and provide feedback, utilizing coaching and counseling
- Conduct disciplinary actions as needed
- Responsible for driver’s wages and salary administration
- Work in cooperation with other departments, through effective communication, making sure everyone has a clear understanding of our daily priorities, which aligns with the company processes for opportunities and improvement, and effective resolution of issues
Pre-Sales Representative
PepsiCo
12.2018 - 12.2022
- Service up to 120 accounts periodically throughout the week
- Generates sales by selling to and servicing customers
- Identify customer sales opportunity, sell and execute promotions, place equipment and sell sufficient products to address the opportunities
- Create customer order and follow up with product delivery
- Provide excellent service to assigned accounts and create and maintain goodwill with all customers, by proper communication, rapport building, and attentiveness to customer needs
- Merchandise product section, ensure right retail pricing and build displays to stimulate sales
- Utilize point of sales materials to stimulate sales
- Generate selling opportunities by maintaining and increasing shelf space, keeping shelves clean and rotating products
- Complete required paperwork in an accurate, legible, and timely manner
- Consult with the customer’s on product needs, current and upcoming promotions
- Carry out routine floor and backroom inventory
- Communicate customer issues back to management
- Attend weekly sales meeting, and relay all information back to the customers
Bulk Customer Sales Representative
PepsiCo
04.2013 - 12.2018
- Provide excellent service to assigned large format accounts (Large Grocery Stores)
- Create and maintain goodwill with the customer, by communication, building rapport and being attentive to customer needs
- Merchandise product shelves and coolers and build displays and maintain the backroom
- Maintain and increase shelf facings, clean shelves and rotate products
- Take sales floor and backroom inventory, place orders for future delivery
- Sell and execute promotions and use point of sale materials to stimulate sales
- Grow customer service, space allocation, product distribution, sales volume, market share and revenue
- Comply with all operating procedures
- Communicate all sales information between the management and the customers
- Attend all weekly meetings and relay all information’s to the customers
Sales Associate
Wal-Mart Inc.
09.2011 - 04.2013
- Assisted customer’s with their shopping experience
- Carried out back room inventory services
- Stock the shelves and ensured that products are properly positioned
- Get the store ready for the days business
Senior Finance Officer
FHI 360
05.2010 - 05.2011
- Management of petty cash, ensuring that all supporting documents are accurate, complete and approved before posting
- Prepper payment vouchers and raise cheques upon verification of accurate, complete and approved documents
- Review the retirements of advances to ensure they accompanied with proper documentation
- Carry out financial support to the state office as required
- Ensure that payments are processed accurately, timely and safely
- Keep proper office records and appropriate filling, and ensure maintenance of project documents
- Preparing bank reconciliation statements, reviewing and reconciling various project accounts
- Support in the preparation of report for audit purposes
- Provide Zonal Office backstopping function
Finance Coordinator
Design Services Bureau (DSB)
04.2008 - 06.2010
- Prepared payroll and processed and invoices
- Managed material inventory account
- Reviewed and reconciled various customer accounts
- Prepared monthly financial reports
- Implemented inventory and procurement cost control
- Managed the account payable/receivable process
- Carry out bank statement reconciliations
Education
Masters of Business Administration - Concentration in Management
Strayer University
White Marsh, MD06.2017
Bachelor of Business Administration - Business Administration
University of Lagos
Akoka, Lagos, Nigeria.06.2004
Skills
- Troubleshooting
- Finance/a
- Budget management
- Administration
- Procurement
- Logistics
- Continuous learning
- General office practices
- Administrative procedures
- Interpersonal skills
- Communication skills
- Influencing skills
- Negotiation skills
- Management skills
- Leadership
- Mentoring
- Coaching
- Development
- Evaluation
- Working under pressure
- Multitasking
- Meeting deadlines
- Dealing with sensitive issues
- Confidentiality
- Initiative
- Creativity
- Flexibility
- Judgment
- Decision making
- Inventory management
- Purchasing
- Buying negotiation
- Windows Operating System
- Computer applications
- Integrity
- Honesty
- Transparency
- Professionalism
- Strong work ethic
- Safety protocols and procedures
- Customer interaction
- Staff training and development
- Delivery documentation
- Equipment inspections
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Professional Export Manager (PEM) - American Association of Exporters and Importers.
- Cargo Handling Coordination Association Certificate (CHCA) – Cargo Handling Coordination Association.
- Dangerous Goods Certification - International Air Transport Association (IATA).
- Global Logistics Associate (GLA) - American Association of Exporters and Importers.
- Customs Compliance Analyst Certification Program – American Customs Association.
Languages
English
Full Professional
Timeline
Delivery Supervisor
Pepsico
01.2023 - Current
Pre-Sales Representative
PepsiCo
12.2018 - 12.2022
Bulk Customer Sales Representative
PepsiCo
04.2013 - 12.2018
Sales Associate
Wal-Mart Inc.
09.2011 - 04.2013
Senior Finance Officer
FHI 360
05.2010 - 05.2011
Finance Coordinator
Design Services Bureau (DSB)
04.2008 - 06.2010
Masters of Business Administration - Concentration in Management
Strayer University
Bachelor of Business Administration - Business Administration
University of Lagos
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