EMMANUEL AKINWALE
Roselle Park,NJ
Summary
Resourceful Technical Support Staff Member known for productivity and efficient task completion. Possess specialized skills in troubleshooting, technical documentation, and customer service management. Excel in communication, problem-solving, and teamwork to effectively address and resolve technical issues, ensuring customer satisfaction and support operational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Staff
ITEX Integrated Services
Victoria Island, Lagos State
12.2020 - 01.2024
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Resolved customer inquiries related to software, hardware, and network issues.
- Investigated customer complaints about service disruptions or slowdowns in order to resolve the issue quickly.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Conducted remote diagnostics to identify and solve technical problems.
Information Technology Technician
Hiprotech Solutions
Akure, Ondo State
12.2019 - 12.2020
- Installed and configured various hardware components such as printers, scanners, and computers.
- Provided technical support to users via phone, email, or in-person visits.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Provided assistance in the setup of audio-visual equipment for meetings or conferences.
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
Education
Cybersecurity For Everyone -
University of Maryland, College Park
College Park, MD01-2024
Bachelor in Engineering - Agricultural Engineering
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE
Akure, Ondo State10-2017
Skills
- Hardware and peripherals
- Product troubleshooting
- Complaint resolution
- Verbal and written communication
- Hardware troubleshooting
- Technical support
Websites
Certification
- Google IT Support (Technical Support Fundamentals)
Timeline
Technical Support Staff
ITEX Integrated Services
12.2020 - 01.2024
Information Technology Technician
Hiprotech Solutions
12.2019 - 12.2020
Cybersecurity For Everyone -
University of Maryland, College Park
Bachelor in Engineering - Agricultural Engineering
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE
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