Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
12
12
years of professional experience
Work History
Practice Manager
Focus Forward Counseling And Consulting Inc
11.2019 - Current
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Ordered all office supplies and kept check on inventory levels.
Provided supervision and management to team of support personnel.
Boosted staff morale by offering constructive feedback and specific direction.
Addressed and remedied all patient or team member issues.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Practice Administrator
Mercy Internal Medicine
02.2015 - 10.2019
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Oversaw accounting, budgeting, and financial reporting.
Developed close working relationships with front office and back office staff.
Ordered all office supplies and kept check on inventory levels.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Assistant Practice Manager
Urology Specialist Of Atlanta
02.2013 - 01.2015
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Ordered all office supplies and kept check on inventory levels.
Addressed and remedied all patient or team member issues.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Supervised team of 23 office personnel.
Developed close working relationships with front office and back office staff.
Oversaw accounting, budgeting, and financial reporting.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Credentialing Specialist
Northside Hospital Atlanta
04.2012 - 01.2013
Conducted primary source verifications such as background checks and board certifications.
Prepared records for site visits and file audits.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Received and evaluated applications to look for missing and inaccurate information.
Enrolled providers and Medicaid, Medicare and private insurance plans.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Advocated for staff members, helping to identify and resolve conflicts.
Improved office efficiency by effectively managing internal communications and correspondence.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
B. Tech - Applied Geophysics
Federal University Of Technology
Akure
06.2000
Skills
Managing Medical Practices
Workflow Planning
New Hire Training
Customer Satisfaction
Electronic Health Records
Policy and Procedure Development
Managing Files and Records
Payroll Administration
Resource Management
Budget Oversight
Employee Operations
Human Resource Management
Marketing
Policy Implementation
Patient Care Assessment
Regulatory Compliance
Timeline
Practice Manager
Focus Forward Counseling And Consulting Inc
11.2019 - Current
Practice Administrator
Mercy Internal Medicine
02.2015 - 10.2019
Assistant Practice Manager
Urology Specialist Of Atlanta
02.2013 - 01.2015
Credentialing Specialist
Northside Hospital Atlanta
04.2012 - 01.2013
B. Tech - Applied Geophysics
Federal University Of Technology
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