Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Emmanuel Andagalu

Tacoma,WA

Summary

Elevated to Team Leader at Chick-fil-A for being an exceptional hardworker and with this came along; great customer service skills, excelling in resolving complaints and enhancing team productivity through effective communication and task delegation. My focus on performance improvement and attention to detail significantly contributed to business growth and guest satisfaction.

Overview

2
2
years of professional experience

Work History

Team Leader

Chick-fil-A
Allen, TX
01.2023 - 01.2025
  • I was promoted to a leadership position in recognition of my strong work ethic, and I provided exceptional customer service.
  • I am able to resolve guests' complaints in an effective manner while maintaining a high level of customer service, due to the level of training I had acquired.
  • I am able to maintain a positive working relationship with fellow staff and management.
  • I fully understand the SPEs, standards, procedures, and expectations required on a day-to-day basis to help improve the guest experience, and to also help grow fellow team members, as well as the business.
  • I occasionally participated in meetings with senior leadership to provide updates on team progress.
  • Kept work areas clean, neat, and free of safety hazards to help create not only a clean but also a safe environment for the guests.
  • I was responsible for creating a daily setup in which every area had a position leader who helped in the delegation of daily tasks to team members to help optimize group productivity.
  • Helped in the day-to-day labor productivity and management.
  • I am capable of working with the team collaboratively, effective in communicating with the team, as well as satisfying the guest experience.

Education

High School Diploma -

Collin County Community College
Plano, TX
05-2022

Skills

  • Effective communicator
  • Problem-solving
  • Teamwork and collaboration
  • Task delegation
  • Complaint resolution
  • Influencing skills
  • Performance evaluations
  • Attention to detail

Affiliations

  • On my own time, I like working on my production in music while also re-learning how to play the piano.
  • I also enjoy playing and watching both american football and soccer.

Languages

English
Professional
Spanish
Limited
French
Limited

Timeline

Team Leader

Chick-fil-A
01.2023 - 01.2025

High School Diploma -

Collin County Community College

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Emmanuel Andagalu