Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Emmanuel Ankama

The Bronx,NY

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Responsible Stocker with excellent blocking, facing and customer service skills coupled with number years of experience. Fast worker with attention to detail and completeness. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated person Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

8
8
years of professional experience

Work History

Sales Associate

Puma
11.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

Stock Associate/Shoe Department Associate

Bergdorf Goodman
06.2021 - 05.2023
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much 50 pounds.

Order Fulfillment Associate/Dock Worker

Nordstrom
08.2019 - 04.2021
  • Consistently lifted materials weighing as much 50 pounds.
  • Processed and packaged stock items for customer purchases.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Moved merchandise using pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Prepared and checked outbound shipments for accuracy.
  • Maintained effective team member communication.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Selected and filled orders from stock to fulfill customer requirements.

Stock Associate/Sales Support Associate

J Crew
06.2018 - 08.2019
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained stockroom records and generated reports for management.
  • Processed and packaged stock items for customer purchases.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Consistently lifted materials weighing as much as 50 pounds

Customer Returns Processor

Amazon
08.2015 - 09.2018
  • Unloaded, inspected and stored damaged and returned products.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Documented returned product details in inventory tracking system.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Used distributor and manufacturer websites to process orders and request returns.
  • Maintained company processing standards across 100 product lines

Store Associate

Old Navy
01.2017 - 03.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Created inviting environment for customers by maintaining store organization and cleanliness

Food Runner

White Castle
06.2015 - 08.2015
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen and organized storage areas.
  • Maintained speed of service for food orders while minimizing errors and complaints

Education

High School Diploma -

Jonathan Levin High School
The Bronx, NY
06.2015

Skills

  • Organized Paperwork
  • Proper Storage Procedures
  • Tag Merchandise
  • Stockroom Rotation
  • Quality Verification
  • Motivated Team Player
  • Stockroom Procedures
  • Merchandise Stocking
  • Ability to Lift 40 Pounds
  • Product Restocking
  • Brand Awareness
  • Stockroom Organizing
  • Hand Scanning
  • Organization and Categorization
  • Stocking and Replenishing
  • Heavy Lifting

Timeline

Sales Associate

Puma
11.2023 - Current

Stock Associate/Shoe Department Associate

Bergdorf Goodman
06.2021 - 05.2023

Order Fulfillment Associate/Dock Worker

Nordstrom
08.2019 - 04.2021

Stock Associate/Sales Support Associate

J Crew
06.2018 - 08.2019

Store Associate

Old Navy
01.2017 - 03.2018

Customer Returns Processor

Amazon
08.2015 - 09.2018

Food Runner

White Castle
06.2015 - 08.2015

High School Diploma -

Jonathan Levin High School