Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Asekhame

Emmanuel Asekhame

The Woodlands,TX

Summary

An experienced I.T. and business transformation professional with over 20+ years of successfully delivering significant applications and business solutions. An accomplished agile practitioner with subject matter expertise in Big Data, Change, and Stakeholder Management. Vital Client facing/ Service Oriented Architecture experience designing and developing software components and managing complex I.T. modernization and system integration projects. Highly reputed for building extraordinary relationships across cross-functional units and liaising with vendors toward achieving enterprise-wide goals.

Overview

18
18
years of professional experience

Work History

Project/ Program Manager

Salesforce
Houston, TX
06.2020 - 02.2023
  • Served as IT owner and subject matter expert (SME) for assigned platforms and products, including enhanced analytics, MuleSoft, and Vlocity
  • Sourced and managed Agile cross-functional teams responsible for highly visible time-boxed implementations for several clients, including ExxonMobil, Disney, Siemens, Honda, Mazda, TKWW, and Barracuda
  • Successfully led implementation of Salesforce field service lightning, Blackthorne payment processing, and S-DOC generation, replacing prior SV2 legacy system for Safelite in N.A as part of a global rollout
  • These changes brought about real-time scheduling, location, and payment updates to technicians and is expected to bring about ROI of $1 billion over next three years
  • Liaised with business and C-Level executives to formalize and validate requirements, ways of working, change governance, scope, ,timeline and implementation approach using Safe Agile methodology
  • Created requirement backlog, Dashboards and Reports, development sprints, code drops, release street, and cutover timelines using data pipelines
  • On-boarded and managed nearshore and offshore cross-functional resources composed of solution architects, business analysts, developers, testers, and admins as part of core teams
  • Managed front-office accounting process and translated those requirements into Salesforce FSL Tasks: Business process design workshops, user documentation, data migration, application configuration, user acceptance testing, integration, and training
  • Recommended Field Services, Power BI, Tableau, and Hadoop best practices, while providing architectural design oversight, guidance, and weekly advisory support to Design COE on implementation approach and complex configuration steps
  • Managed Hadoop open-source framework and big data applications within-cluster systems
  • Created technical tools and systems to integrate data analytics seamlessly into FSL business solutions
  • Developed, tested and maintained database structures and processes around Informatica products data integration, ELT, management and storage
  • Managed the technical delivery team to ensure that all technology deliverables required by M&A partners reached successful completion within the required schedule
  • Optimized architecture of multi-tier applications using Mule ESB and Vlocity while working with Salesforce Global Service Owners to create more efficient enterprise I.T
  • Landscape
  • This successfully resulted in concurrent planning, implementation, and Go-live releases in San Francisco, Dallas, & Hyderabad
  • Supervised configuration, quality assurance, testing, and deployment of Salesforce
  • Revolutionized prioritization of features, epics, and user-stories in technology roadmaps for assigned platforms, products, and services using Jira and testrail
  • Implemented DevOps best practices while owning product and liaising with C-level executives to ensure that requirements were prioritized through user stories and acceptance criteria sign offs provided
  • Acted as release manager, approving configuration and coded items deployed between environments
  • Facilitated review of proof of concepts, piloting implementations, and operationalized deployed solutions
  • Managed communication activities with Steering Committee regarding products and solutions of roadmaps, ongoing releases, new capabilities, and product incidents, including user impacts and remediation plans
  • Developed strategies and roadmaps for assigned products based on individual SBU’s business cases of various scenarios and products
  • Determined and tracked appropriate metrics to facilitate ongoing governance and continuous improvement of various Clouds
  • Performed competitive benchmarking in areas of assigned technologies and provided supervision, mentorship, and direction to project and scrum teams to ensure successful execution
  • Managed program/project financials and ensured alignment with budgetary expectations
  • Recommended solutions and reported to organizational executives on program risks, financials, and other vital dimensions
  • Ensured that individual project forecasts were accurate and triaged them appropriately

Program Manager

Entergy
The Woodlands, TX
10.2018 - 06.2020
  • Provided oversight and direction for Entergy’s CRM Program while managing several highly visible cross-organizational IT infrastructural projects
  • Created enterprise wide agile implementation manifesto, trained C-Level executives on scrum framework and led weekly I.T town hall sessions to expedite adoption
  • Vetted vendor selection process of collaboration tools including Jira, Confluence, Copado and Zephyr to support development, Code management, Statistical Analysis, DeVops and testing
  • Successfully designed and customized Salesforce Marketing Cloud technological systems and Community Cloud platforms to improve overall customer interface/experience
  • Implemented and maintained developmental and release management best practices to ensure that requirements are being prioritized through user stories, properly groomed/refined from backlog and completed in sprints
  • Managed SFDC life cycle of code development, from ideation, build to deployment of multiple Agile IT projects while tracking and communicating team velocity and burn rate
  • Vetted and Implemented suitable technology including Glance and Google Analytics to support streamlined operations and optimize their strategic benefits
  • Managed daily Scrum calls, sprint planning, sprint demos and retrospectives aligned with definition of done
  • This involved medium to large scale sprints ranging from 1 to 4 weeks of development, System and User Acceptance Testing
  • Managed change and project improvement by increasing productivity of Scrum teams and quality of deliverables for Customer Digital Initiatives
  • Coordinated testing environment deployments and system integration testing in preparation for UAT and Go-Live
  • Provided SME level of technical and functional mentorship to proactively identify team and delivery risks
  • Guided project managers, scrum masters and dev leads in impediments mitigation by utilizing appropriate resources and establishing self-governing teams
  • Established and coordinated small, medium and large Scrum teams with sprints ranging from 1 to 4 weeks of development, system tests and user acceptance testing
  • Created project plans in Primavera, maintained product backlogs using Jira and documented program artifacts in Confluence
  • Managed Go-Live activities including defect triage/remediation, code test coverage and ensuring that SIT/UAT exit criteria are met and signed off by product owners
  • Oversaw release planning including deciding which capabilities are released in various iterations and managed integration and flow of development, testing and deployment of systems.

Program Manager

Dell
Dallas, TX
07.2017 - 09.2018
  • Managed remote and onsite cross-functional teams, designed multi-national/ multi-partner projects while being responsible for creation of NTT DATA Agile project management methodology after acquisition of Dell services
  • This led to effective delivery of integrated solutions for multiple clients utilizing cutting edge process within time and budget
  • Successfully completed Salesforce Community Cloud implementation for Jones Lang Lasalle commercial real estate clients in 3 global regions (AM, EMEA and APAC)
  • Oversaw MSO support and BAU enhancement program for Jones Lang Laselle US
  • Architected and built out Salesforce customer relationship mobile app for Tenet health to provide marketing/ sales teams with key information in real time
  • Managed API Integration with legacy systems using MuleSoft for technical software upgrades
  • Worked with compliance and process improvement experts to ensure projects achieve intended results and benefits are validated
  • Identified substantial cost savings for operations through business optimization analysis and deployment of new system functionality

Portfolio Manager

USAA
San Antonio, TX
11.2015 - 07.2017
  • Successfully completed preparation, System configuration, Data Migration and Rollout/User adoption of Cradle to Grave CRM Implementation on $10 million financial advisor wealth management enterprise project to enhance online scheduling and information security
  • Managed architectural review process towards translating business requirements into functional solution design documents that integrated with existing enterprise applications
  • Provided governance and best practices on SFDC adoption and full application lifecycle (design, development, change control, UAT, deployment and support)
  • Created current and future state processes and developed technical specifications for projects and enhancements
  • Developed 3 year roadmap on Salesforce customization, DeVops automation and enhancement for IT Infrastructure
  • Built out project plans for strategic business units, including critical paths, dependencies, hardware/software, resources and core budgetary estimates
  • Managed vendor relations and vendor selection processes including RFIs, RFQs, POCs SLAs and SOWs for highly visible initiatives
  • Managed Information security and compliance deliverables while maintaining accurate and updated network topology map, policies and standard operating procedure documentation including infrastructure monitoring solutions for upper and lower environments
  • Evaluated business performance using Hyperion to provide financial consolidation, reporting and analysis
  • Monitored performance of implemented solutions via quality assurance review, project achievements by tracking risks, progress/burn down and QC for defect recording through RTC
  • Led release-planning meetings for Financial Advice and Solution Group development teams and maintained release schedule
  • Managed Financial Advice and Solutions Group program budget, CYG and forecast, project artifacts including signed off acceptance criteria, lesson learned, team/peer mentoring and performance reviews
  • Communicated market developments, portfolio changes and annual performance information to clients.

Salesforce COE Practice Leader

CBRE
Dallas, TX
04.2013 - 11.2015
  • Managed Salesforce Center of Excellence (CoE) and end-to-end rollout of Salesforce CRM in 6 continental regional offices during MA with Trammell Crow. This was undergone to create single enterprise-wide Salesforce Instance to enforce standard best practices and maintain consistent policies, procedures and processes for managing Clients, Investors and Tenants
  • Completed Asia Pac Service Cloud implementation while interfacing directly with regional call center agents to define project requirements including scope of work, cost estimate & budget, cash flow, work plan schedule and quality control
  • Managed Data Analytics and completed data migration of opportunity, contacts and accounts while ensuring integrity and documentation is timely, coordinated and accurate,
  • Managed Campaign Logic and Marketing Cloud support to sales agents and clients
  • Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos for C-Level executives
  • Managed all facets of staff augmentation including request for proposals, bid analysis and evaluation interviews
  • Created product backlog refinement, while supporting overall organizational goals and removing impediments
  • Tracked Scrum velocity and managed Sprint capacity while maintaining relevant metrics and scrum tools
  • Developed project documentation governance aligned with company and client requirements using CA Clarity PPM
  • Managed change routines to assess change requests, make recommendations, secure client approvals, and issue change orders
  • Developed risk mitigation and contingency plans towards eliminating program/project risks
  • Oversaw effective delivery of portfolio of projects and programs through cross functional remote and onsite teams while serving as primary client contact and escalation point for any staffing, bandwidth or Milestone delivery issues
  • Managed schedule, budget, resources availability and risk mitigation plan, quality assurance, project process improvement plan, quality audit and document all events during project

Technical Project Manager

Oncor Energy
Dallas, TX
02.2012 - 03.2013
  • Successfully completed Migration and installation of 30 Applications from IBM ClearCase to Apache SVN and their accompanying binaries to Jfrog Artifactory using CA Lisa Service Virtualization
  • This involved ensuring that destination server architecture was properly mapped before data migration was carried out, liaising with vendors in regards to Service agreements, facilitating training sessions and distributing user/installation manuals and ensuring that each application was thoroughly tested before being deployed to production
  • Managed team members to resolve complex problems using JIRA Service desk and escalating as necessary to meet timelines
  • Responsibilities included methodology training, developing action plans and overseeing all activities in project life cycle
  • Set up daily meetings with application owners, developers, analysts and testers to determine business needs and functionalities desired for new or revised applications while exhibiting SME level understanding of both the application and business processes used within it
  • Managed multiple Geo Redundant sites while creating continuous multi-site replication for High Availability in line with NERC guidelines
  • Consulted with business partners and stakeholders and defined project requirements, created and delivered bi-weekly presentations to senior management on project goals and plans, including progress reports, project level processes, procedures and performance metrics
  • Responsible for sourcing, negotiating and managing outside vendors
  • This involved reviewing estimates in hours and associated cost provided from vendors regarding LOE and SLA
  • Effectively managed resource allocation/forecasting and project budget in clarity
  • This involved liaising with team members, departmental heads and stakeholders to ensure that resources are not duplicated or exceeded while also managing client expectations and confirming milestones status

Agile Coach/ Snr. Project Manager

Statefarm
Bloomington, IL
09.2009 - 01.2012
  • Successfully completed Enterprise wide Integration of Technical Platform, Virtual Center, SNMP to UCMDB and iMIND to HPAM, expansion of Customer care and billing (CCB) data center for State Farm Insurance
  • Created single enterprise-wide view of asset and risk management infrastructure to maintain best practices and consistent policies, procedures and process
  • Developed 3-year road map on Asset and Risk Management and aligned it with existing Software and Asset Management future state blueprint
  • Created Agile Roadmap for various projects in multiple programs using Scrum framework and Agile manifesto
  • Worked with Deloitte to create business rules and Key Performance Indicators for classification of subtypes and asset subtypes
  • Developed recommended approach for enhancing network data to support improvements on asset inventory data and risk management
  • Designed governance and frameworks to ensure product/programs are working most efficiently and providing required value to end users
  • Accelerated adoption of Asset and Risk management integrated solutions
  • Created risk management infrastructure inventory and capability framework
  • Developed recommendations for using asset information that support cyber security and vulnerability management
  • Met with application owners, application developers and analysts to determine business needs and functionalities
  • Tracked course of project from meetings, conferring with developers, and receiving reports while updating project Artifacts as needed
  • Documented exceptions or deviations as needed including changes to scope or functionalities via change control board
  • Provided formal review, authorizations and sign-offs on project artifacts while validating that all conditions of satisfaction have been met and project is delivered as defined in scope
  • Plan course of new projects via charter, including milestones, resources needed in form of staff hours, budget, use of technology and tools following established methodology
  • Mentored new hires on Agile methodology, resulting in stronger staff development and increased productivity
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Prepared and presented supplementary learning material to support structured lessons
  • Implemented diverse instructional methods, optimizing trainee engagement

Project Manager/ Scrum Master

Hewlett Packard
Atlas, MI
07.2005 - 09.2009
  • Responsible for developing and managing multiple project engagements which included implementing SAS projects varying in size, scope, and risk
  • Client base included Baker Hughes, Wells Fargo, Texas Education Agency, Department of Defense and several Government Agencies with project budgets ranging from $500K to $10M
  • Completed end-to-end implementation of Microsoft Dynamics 365 and Lync Communicator exchange upgrade for 2000 users
  • Responsibilities included defining strategic base, Scoping of servers and licenses required, creating risk assessment and project plan, Pilot migration from IBM Lotus Notes and creation of communication plans, training sessions and materials
  • Adoption was measured on individual bases to understand how users where adapting to new system and lesson learned and installation guides were added to project Artifacts
  • Managed cross-functional Scrum teams in backlog grooming, creating and pointing user stories, sprint planning, execution and aligning with product owners to confirm requirements are met
  • Provided professional advice on Enterprise Resource Planning (ERP), Oracle’s EDC system and SAS customization to Clinical services management while creating product backlog with Excel Macros in conjunction with business stakeholders
  • Prepared valuation models, sensitivity analysis and progress reports for senior management
  • Mentored team members and project stakeholders towards obtaining streamlined objectives and deliverables
  • Developed and performed timely and consistent project reporting for clients which included project status, outstanding issues/risks, change request log, action items, decisions, upcoming tasks and deliverables.
  • Met project deadlines without sacrificing build quality or workplace safety
  • Monitored project performance to identify areas of improvement and make adjustments
  • Verified quality of deliverables and conformance to specifications before submitting to SBUs

Education

Graduate Degree - Strategic Leadership

Harvard University
Cambridge, MA
09.2019

Innovation Command - Army Reserve Officer

United States Army University
Fort Lee, VA
08.2017

Master of Business Administration - Project Management

University of Wales
Cardiff
2011

Bachelor of Science - Public Administration

Alli University
Alli
2005

Skills

  • SQL Coding, Copado, Power Bi, FSL, HP Service Manager, ServiceNow, SAS, SAAS,S-Docs, MuleSoft, Tibco, MS dynamics, JIRA, Artifactory, SVN, Rally, TFS, RTC, SQL Server, SharePoint, Clarity, Primavera, lotus Notes, Hyperion System 9 BI, MS Project, MS Office, Oracle BI, Oracle Cloud, MS SharePoint, MS Access, MS Visio,
  • SDLC, SFDC,Prince2, Waterfall, Iterative, Agile, Six Sigma
  • Solution Architect -AWS
  • Project Management Professional
  • Certified Scrum Product Owner
  • Certified Scrum Master
  • Salesforce 201 Certified

Timeline

Project/ Program Manager

Salesforce
06.2020 - 02.2023

Program Manager

Entergy
10.2018 - 06.2020

Program Manager

Dell
07.2017 - 09.2018

Portfolio Manager

USAA
11.2015 - 07.2017

Salesforce COE Practice Leader

CBRE
04.2013 - 11.2015

Technical Project Manager

Oncor Energy
02.2012 - 03.2013

Agile Coach/ Snr. Project Manager

Statefarm
09.2009 - 01.2012

Project Manager/ Scrum Master

Hewlett Packard
07.2005 - 09.2009

Graduate Degree - Strategic Leadership

Harvard University

Innovation Command - Army Reserve Officer

United States Army University

Master of Business Administration - Project Management

University of Wales

Bachelor of Science - Public Administration

Alli University

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Emmanuel Asekhame