EMMANUEL AUGUSTIN

• Answering Phone calls, Make out going calls

• Schedule appointment for customer

• Send email to customers, write letters

• Preparing document for meeting

• Ability to prioritize tasks and manage time effectively in a remote work environment

• Coordinated administrative processes including documenting processes, and compiling data analysis reports

• Maintain a high level of customer satisfaction by addressing concerns and resolving issues in a timely manner

• Dive into various administrative duties, including managing databases, responding to inquiries, and ensuring client satisfaction

• Perform data entry tasks with accuracy and efficiency, ensuring that information is entered correctly into our systems

• Inbound calls, outbound calls, and email support requests

• Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination

• handling patient questions, and supporting provider needs

• Maintain a high level of professionalism and customer service during all interactions

• Maintain a compassionate and composed demeanor, especially during high-intensity calls

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Updated databases with new and modified customer data.

• Update employment contract, Scan document to add them on the payroll system
• Scan employee file to add on drive
• Ensure effective recording and secure storage of HR metrics, including employee attendance and performance data
• Coordinate administrative processes, Document processes, identify HR & Administrative concerns and compile data analysis reports
• Payment of Tax
• Setup and organize files, organize folders, Scan document and save them on the system
• Preparation of meeting
• Conflict management, Employee evaluation, Make Online Tax payment, Assemble document
• Provide full administrative support, Draft, revise correspondence, reports and document for proper format and content, prepare mailings
• Scan document and save to network folders
• Maintain and update the filing of technical documents and correspondence.
• Maintained confidentiality of sensitive information at all times.

• Compile HR document and save them on the HR folders
• Develop assessments for prospective and current employees and update employment records
• Scan employee file and upload on the system
• Plan staff replacement, Update of the Employment Contract & Preparation of Services
• Photocopy documents, download print and save return files
• Setup and organize file, organize folders in filing cabinet, box up folder return file
• Payroll Management and taxes Management.

· Answering Phone calls, Make out going calls

· Schedule appointment for customer

· Send email to customers, write letters

· Preparing document for meeting

· Ability to prioritize tasks and manage time effectively in a remote work environment

· Coordinated administrative processes including documenting processes, and compiling data analysis reports

· Maintain a high level of customer satisfaction by addressing concerns and resolving issues in a timely manner

· Dive into various administrative duties, including managing databases, responding to inquiries, and ensuring client satisfaction

· Perform data entry tasks with accuracy and efficiency, ensuring that information is entered correctly into our systems

· Facilitated the implementation of new employee training, development, and recruitment.

• Managed daily office operations, including scheduling appointments and managing incoming calls.
• Processed employee payrolls according to established guidelines.
• Answered phone to take messages or redirect calls to colleagues.

▪ Perform administrative tasks under the control of the project coordinator

▪ Implement financial management procedures

▪ Prepare employment contracts

▪ Chek salary calculation

▪ Perform basi data entry

▪ Answering and directing calls, taking messages and making phone calls

▪ Type forms, correspondence, memos and other materials

▪ Completing assignments and projects according to instructions from supervisors.