EMMANUEL AUGUSTIN
Miami
Summary
Dedicated Security and Guest Services professional with over 12 years of experience in security operations, access control, loss prevention, customer service, and safety monitoring. Proven ability to maintain secure environments, monitor facilities, respond to incidents, and provide exceptional service to residents, guests, students, and staff. Strong leadership background with excellent communication skills and the ability to remain calm under pressure. Bilingual in English and Haitian Creole.
Overview
14
14
years of professional experience
Work History
Security Guard
Aventura Waterways K-8 Center
2019.10 - Current
- Maintain a safe and secure environment for students, faculty, staff, and visitors.
- Monitor building entrances, vehicle gates, and campus access points.
- Conduct routine patrols throughout school grounds and facilities.
- Observe and report suspicious activity, safety concerns, and incidents.
- Assist with traffic control and daily carpool operations.
- Enforce school safety procedures and emergency protocols.
- Prepare detailed incident and activity reports as needed.
Stadium Security Officer
Whelan Event Security
2017.08 - 2019.10
- Screen guests and inspect bags for prohibited items before entry.
- Monitor access points and crowd movement throughout events.
- Provide directions and customer service to patrons and visitors.
- Resolve ticketing and entry-related issues professionally.
- Enforce venue policies and safety regulations.
- Maintain orderly access routes and emergency exits.
Recovery Team Supervisor / Loss Prevention
Bloomingdale's
2012.01 - 2017.07
- Supervised associates and supported daily retail operations.
- Delivered exceptional customer service and assistance.
- Monitored store activity to detect theft, fraud, and security risks, enhancing overall loss prevention efforts.
- Conducted inspections of sales floor, stockrooms, and access points.
- Investigated incidents and maintained accurate documentation.
- Identified merchandise shortages and inventory discrepancies, contributing to improved inventory accuracy.
- Assisted with loss prevention initiatives and asset protection strategies.
- Trained and guided team members on operational procedures and security practices, fostering a culture of security awareness.
Education
High School Diploma -
American Worldwide Academy
2012-01
Skills
- Access Control & Visitor Management
- Security Patrols & Surveillance
- Incident Reporting & Documentation
- Guest & Resident Relations
- Loss Prevention & Asset Protection
- Emergency Response Procedures
- Conflict Resolution
- Team Leadership & Supervision
- Safety Compliance
- Microsoft Word
- Microsoft PowerPoint
Additional Qualifications
- Detail-Oriented and Highly Dependable
- Strong Leadership and Supervisory Experience
- Excellent Written and Verbal Communication Skills
- Ability to Work Independently and in Team Environments
- Experience Handling Hardware Tools and Electrical Equipment
- Professional, Courteous, and Customer-Focused
Timeline
Security Guard
Aventura Waterways K-8 Center
2019.10 - Current
Stadium Security Officer
Whelan Event Security
2017.08 - 2019.10
Recovery Team Supervisor / Loss Prevention
Bloomingdale's
2012.01 - 2017.07
High School Diploma -
American Worldwide Academy