Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Avila

Las Vegas,NV

Overview

32
32
years of professional experience

Work History

Interim Kitchen Production Lead

Ikea
Las Vegas, NV
11.2023 - Current
  • Provided guidance and support to subordinates in their daily activities.
  • Assisted in training new personnel in the use of tools and equipment.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Ensured safety regulations were followed by all staff members.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Cook/Prep Cook/Cashier

IKEA
Las Vegas, NV
09.2023 - Current
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Made meals in accordance with company standards and requirements.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Resolved customer complaints regarding food quality or services provided.
  • Adhered to food safety standards when storing and preparing foods.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Managed portion control using correct utensils during preparation and plating.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Set up work stations prior to opening to minimize prep time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.

Poker Dealer

Caesars Entertainment
Las Vegas, NV
05.2022 - Current
  • Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
  • Ensured that all necessary supplies were available throughout shift.
  • Inspected cards for wear and tear prior to dealing them out.
  • Conducted chip exchanges as needed during shifts.
  • Provided guidance and assistance to less experienced dealers.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Performed accurate payouts according to established procedures.
  • Verified identification of customers before allowing them to play poker.
  • Reconciled cash and chip betting currency at shift end and during gameplay to maintain accurate accounting, receipt and distribution of house and players' winnings, spending and exchanges.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Balanced table bank at beginning and end of shift.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Adhered strictly to security protocols while handling money transactions.
  • Resolved customer issues in a professional manner.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Cook

Smashburger
Las Vegas, NV
04.2023 - 05.2023
  • Monitored stock levels of food items and ordered more when necessary.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Adhered to food safety standards when storing and preparing foods.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Distributed food to service staff for prompt delivery to customers.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Grilled and deep fried various foods from meats to potatoes.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Managed portion control using correct utensils during preparation and plating.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Received and stored food and supplies.
  • Set up work stations prior to opening to minimize prep time.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Monitored temperatures of prepared food and cold-storage areas.

Shift Manager

Gallos Taqueria Restaurant
Pierre, SD
08.2021 - 10.2021
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Documented receipts, employee hours and inventory movement.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Helped employees accomplish tasks during peak periods.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Taught staff upselling techniques to meet revenue targets.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Created and implemented new menu

Shift Manager/Key Holder/Cashier/Waiter/Cook

Fanny’s Bistro & Deli
Henderson, NV
03.2013 - 10.2020
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Opened and closed store in absence of senior managers.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Ensured proper opening and closing procedures were followed daily.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Manager of Operations

Crystal Palace Billiards
Las Vegas, NV
03.1992 - 07.2009
  • Implemented campaigns and promotions to help with developing goods and services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Formed and sustained strategic relationships with clients.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Handled all banking needs : Deposits, customer check cashing, bill paying, and payroll
  • Weekly gaming machines cash drop collection

Education

Certified - Table Games Dealer & Bartending

Crescent School of Gaming & Bartending
Las Vegas, NV
05-2022

High School Diploma -

San Fernando Senior High School
San Fernando, CA
06-1989

Skills

  • Team Coordination
  • Quality Assurance
  • Troubleshooting
  • Workflow Management
  • Product Quality Control
  • Safety Rules Enforcement
  • Procedure Implementation
  • Project Management
  • Quality Assurance Controls

Timeline

Interim Kitchen Production Lead

Ikea
11.2023 - Current

Cook/Prep Cook/Cashier

IKEA
09.2023 - Current

Cook

Smashburger
04.2023 - 05.2023

Poker Dealer

Caesars Entertainment
05.2022 - Current

Shift Manager

Gallos Taqueria Restaurant
08.2021 - 10.2021

Shift Manager/Key Holder/Cashier/Waiter/Cook

Fanny’s Bistro & Deli
03.2013 - 10.2020

Manager of Operations

Crystal Palace Billiards
03.1992 - 07.2009

Certified - Table Games Dealer & Bartending

Crescent School of Gaming & Bartending

High School Diploma -

San Fernando Senior High School

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