Emmanuel Bonafede
Dana Point,USA
Summary
Detail-oriented professional with experience in customer service, sales, marketing, and business operations. Experienced in assisting customers with product questions, resolving concerns and issues, processing orders, and providing responsive support throughout the sales process. Also experienced in social media, online platforms, and content creation. Reliable and adaptable, with the ability to work independently and as part of a team, and eager to contribute and continue developing professionally.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Marketing Assistant
Sundowner Safaris
03.2025 - Current
- Developed monthly content calendars to align marketing activities with business goals.
- Create and manage email newsletters and campaigns using MailerLite.
- Support digital marketing activities across Instagram, Facebook, YouTube, and email marketing.
- Create short-form videos and social media content using Canva and CapCut.
- Update website content and assist with SEO improvements.
- Review marketing analytics and help identify areas for improvement.
- Designed brochures and marketing materials to enhance brand visibility.
- Ensured consistent branding across digital platforms to strengthen brand identity.
Childcare Provider / Au Pair
Mandal Family
Orange County, CA
01.2022 - 04.2026
- Oversaw daily schedules, activities, and logistics for host families, ensuring smooth operations and family satisfaction.
- Communicated regularly with families and built trusted professional relationships.
- Streamlined daily responsibilities and organized environment to promote efficiency and support children's needs.
- Managed multiple responsibilities while maintaining reliability and strong time management.
- Resolved day-to-day situations independently, applying problem-solving skills to enhance family dynamics.
- Adapted to living and working in a new country and different environments.
Online Sales & Customer Service
Bici Peretti S.A.
Rafaela, Santa Fe
10.2020 - 11.2021
- Managed online sales and customer inquiries through Facebook, Instagram, and WhatsApp.
- Processed customer orders and coordinated fulfillment to ensure timely delivery.
- Addressed customer inquiries regarding products, orders, and support to enhance customer satisfaction.
- Resolved customer concerns promptly and professionally to maintain high service standards.
- Maintained clear and responsive communication with customers throughout the sales process.
- Monitored inventory and product availability.
Social Media Community Manager
Self Employed
Rafaela, Santa Fe
07.2019 - 11.2021
- Managed social media accounts for businesses across different industries.
- Developed social media graphics, captions, and marketing content to enhance brand visibility.
- Planned and scheduled monthly content calendars.
- Monitored engagement and analyzed performance metrics to inform content strategy.
- Helped maintain consistent branding and an active online presence.
- Collaborated with clients to identify needs and curate tailored content.
Marketing Intern
Sodecar S.A.
Rafaela, Santa Fe
05.2019 - 08.2020
- Contributed to retail marketing campaigns and promotional activities, enhancing brand visibility.
- Created promotional flyers and printed marketing materials.
- Assisted in creating and setting up merchandising displays and in-store promotions to attract customers.
- Supported customer service and email communications.
- Collaborated with sales team to coordinate promotional initiatives, driving customer engagement.
Education
Bachelor's degree - Marketing
Universidad De Ciencias Sociales Y Empresariales
Argentina05-2022
Skills
- Digital Marketing
- E-commerce
- Content Strategy
- Content Creation
- Content Management
- Social Media Management
- Email Marketing
- Email Automation
- Search Engine Optimization (SEO)
- Google Analytics
- Marketing Analytics
- Market Research
- Social media advertising
- Paid search marketing
- Canva
- Analytics
- Sales
- Time Management
- Problem Solving
- Communication
- Branding
- AI
- Marketing
- Branding
Certification
- Driver's License
- Graphic Design for Branding, Hudson County Community College
- Digital Marketing: Strategies for Impact & Influence, Hudson County Community College
- HTML, CSS, Bootstrap, SASS, Git, Coderhouse
Personal Information
Work Authorization: U.S. Permanent Resident | No sponsorship required
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Marketing Assistant
Sundowner Safaris
03.2025 - Current
Childcare Provider / Au Pair
Mandal Family
01.2022 - 04.2026
Online Sales & Customer Service
Bici Peretti S.A.
10.2020 - 11.2021
Social Media Community Manager
Self Employed
07.2019 - 11.2021
Marketing Intern
Sodecar S.A.
05.2019 - 08.2020
Bachelor's degree - Marketing
Universidad De Ciencias Sociales Y Empresariales