Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Bulajewski

Bothell,WA

Summary

Dynamic Delivery Specialist with a proven track record at FedEx, excelling in customer satisfaction and timely deliveries. Demonstrates strong organizational skills and effective communication, enhancing team performance and operational efficiency. Recognized for implementing quality control measures that reduced errors, while maintaining strict adherence to safety protocols and fostering a customer-centric approach.

Overview

8
8
years of professional experience

Work History

Delivery Specialist

Central Welding Supply
06.2021 - Current
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Collaborated with team members to coordinate deliveries, resulting in seamless customer service.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
  • Ensured the safety of delivered items by properly securing and handling packages during transport.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Operated light trucks to deliver loads as far as 25 miles from home location.

Delivery Specialist

FedEx / Justin Inc.
05.2020 - 01.2021
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Coordinated consistent on-time deliveries.
  • Verified load against delivery ticket before beginning every shift.
  • Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
  • Obtained signatures from customers upon delivery of goods.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Delivery Manager

FedEx / Last Mile Shipping
04.2019 - 04.2020
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Supervised delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Improved delivery efficiency by optimizing routes and scheduling for the team.
  • Fielded customer questions and complaints and rectified issues.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Provided strategic direction for delivery team, aligning efforts with organizational goals and client needs.

Delivery Specialist

FedEx / Justin Inc.
02.2017 - 04.2019
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Streamlined package pick-up procedures from local drop-off points which consistently reduced waiting time for customers.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Demonstrated skills to adapt to fluctuating volumes of packages while completing time commitments.
  • Assisted in establishing new customer accounts.

Education

High School Diploma -

Prince Edward High School
Harare, Zimbabwe
06.1994

CDL - CDL W/HazMat Endorsement

Commercial Driving School
Auburn, WA

Skills

  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and punctuality
  • Patience and tolerance
  • Safety protocols and procedures
  • Effective communication
  • Load securing proficiency
  • Safety protocols
  • Critical thinking aptitude

Timeline

Delivery Specialist

Central Welding Supply
06.2021 - Current

Delivery Specialist

FedEx / Justin Inc.
05.2020 - 01.2021

Delivery Manager

FedEx / Last Mile Shipping
04.2019 - 04.2020

Delivery Specialist

FedEx / Justin Inc.
02.2017 - 04.2019

High School Diploma -

Prince Edward High School

CDL - CDL W/HazMat Endorsement

Commercial Driving School

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