Emmanuel Castellanos
The Bronx,NY
Summary
Extensive experience in customer service. A highly organized professional establishes relationships with customers. Works well under pressure.
Overview
2
2
years of professional experience
Work History
Sales Associate
Old Navy
01.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Sale Associate
Foot Locker
10.2022 - 07.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Vendor Support
Ralph Lauren
11.2023 - 04.2024
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales for Ralph Lauren
- Contributed to team objectives in a fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
GED -
Pathways To Graduation
1980 Lafayette Ave, Bronx, NY 1047305.2024
Skills
- Issue Resolution
- Restocking abilities
- Vendor evaluation
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Product Sales
- POS System Operation
- Ability to Work Under Pressure
- Fast Learner
Timeline
Vendor Support
Ralph Lauren
11.2023 - 04.2024
Sale Associate
Foot Locker
10.2022 - 07.2023
Sales Associate
Old Navy
01.2022 - 05.2023
GED -
Pathways To Graduation