Emmanuel Castro
N Hollywood,CA
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Private Nanny
Nanny Nexus
Overland Park, KS
12.2023 - 02.2025
- Provide comprehensive child care and create a safe, nurturing environment for children, tailoring daily activities to meet the developmental needs and interests of the children under my supervision at Nanny Nexus
- Planned age-appropriate educational activities designed to promote learning and development.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
Delivery Driver Manager
Amazon
Riverside, MO
11.2023 - 02.2025
- Efficiently manage daily delivery routes and schedules, ensuring timely distribution of packages while maintaining Amazon's high standards for customer service and safety protocols
- Resolved customer complaints regarding product delivery or service issues promptly.
- Utilized street maps to plan and determine most efficient routes.
Sales & Service Specialist
Google Fiber via Nelson Staffing
Overland Park, KS
02.2022 - 11.2024
- Cultivate and maintain customer relationships, ensuring a welcoming environment for both new and returning clients
- Utilize Sales Force and CSA systems to efficiently address and resolve customer inquiries and issues
- Achieve consistent customer satisfaction by promptly and effectively handling concerns with a focus on service excellence
Data Analyst
UPS
Kansas City, MO
03.2020 - 11.2023
- Spearheaded comprehensive data analysis projects at UPS, optimizing logistics performance and driving strategic decision-making through the adept use of statistical techniques and advanced data modeling tools
- Assessed programs to identify risks or problems to determine appropriate responses.
- Collected, tracked and reviewed data to evaluate business and market trends.
Education
Associate Degree - General Studies
Metropolitan Community Collage
Kansas City, MO05.2019
High School Diploma -
North Kansas City High
05.2017
Skills
- Microsoft suite
- Critical Thinking
- Problem-Solving
- Data Visualization
- Data Analysis
- Customer Service
- Communication
- Technical Support
- Feedback Analysis
- Resource Management
Certification
- CPR
- First Aid
- AED
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Private Nanny
Nanny Nexus
12.2023 - 02.2025
Delivery Driver Manager
Amazon
11.2023 - 02.2025
Sales & Service Specialist
Google Fiber via Nelson Staffing
02.2022 - 11.2024
Data Analyst
UPS
03.2020 - 11.2023
High School Diploma -
North Kansas City High
Associate Degree - General Studies
Metropolitan Community Collage