Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Emmanuel Charlot

Emmanuel Charlot

Wilton,CT

Summary

Multi-Site Property Manager at CubeSmart with a proven track record in enhancing tenant satisfaction and optimizing property budgets. Skilled in problem resolution and operational efficiency, I successfully implemented cost-saving measures while maintaining high-quality living environments. Committed to fostering positive relationships and ensuring compliance with safety standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Multi-Site Property Manager

CubeSmart
11.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
  • Managed approximately 30+ incoming calls, emails and faxes per day

Supervisor

Whole Food Market
06.2014 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Banker

Peoples United Bank
05.2018 - 08.2018
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.

Education

Bachelor of Science - Business Administration

University of Connecticut
Storrs, CT
12-2020

Associate of Science - Business Administration

Norwalk Community College
Norwalk, CT
12-2018

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Property inspections
  • Operational efficiency
  • Customer service-focused
  • Adaptable

Accomplishments

  • Employee of the Month (6x)
  • National Employee of Third Quarter of 2024
  • National Employee of the Year of 2024
  • National Facility of the Year of 2024

Certification

  • New York Real Estate Agent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Multi-Site Property Manager

CubeSmart
11.2022 - Current

Banker

Peoples United Bank
05.2018 - 08.2018

Supervisor

Whole Food Market
06.2014 - 08.2021

Bachelor of Science - Business Administration

University of Connecticut

Associate of Science - Business Administration

Norwalk Community College

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