EMMANUEL CHEMBO
Summary
Proven Success in Systems Optimization and Strategic IT Solutions
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Administrator (Team Lead)
Zambeef Products Plc.
12.2019 - 12.2022
- Manage the day-to-day operations of the Zambeef host servers and active connectivity equipment by monitoring system performance, configuration, maintenance and repair; Server virtualization technologies, Hyper-V, VMware ESXi; High level network management
- VLANs configuration and troubleshooting
- High level understanding of Cisco hardware, troubleshooting & configuration; Backups monitoring using Barracuda on site and cloud backups
- Installed firewalls and antivirus software to improve cybersecurity.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Implemented and provided technical support for voice services and equipment.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Submitted recommendations regarding infrastructure overhauls.
- Provided appropriate permissions to users for accessing files and databases.
- Analyzed equipment performance records to determine need for repair or replacement.
- Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
- Designed, configured and tested computer hardware and operating system software.
- Coordinated with vendors and company personnel to facilitate purchases.
- Deployed software updates on all servers using WSUS server.
- Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements.
- Created virtual machines using VMWare ESXi 5.5 hypervisor platform for testing purposes.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
- Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Provided technical support to end-users across the organization with IT related issues and queries.
- Spearheaded server infrastructure development, quality control, staging and production operations.
- Maintained hardware inventory of all physical assets in the data center.
- Created online documentation to help employees resolve day-to-day issues.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
Head IT (Global Service Delivery 1st Level Support)
G4S Secure Solutions Zambia
01.2018 - 11.2018
- Responsible for the day to day IT requirements of the G4S Zambia such as user management, trouble shooting, help and advice
- Maintaining desktop applications, local area networks, IT security and telecommunications.
- Implement and maintain global and regional IT system standards
• Research and recommend the purchase of network server components (hardware and operating system software) to the Chief of Purchasing (COP)
• Installation and configuration of network servers, switches, cabling,
• Problem resolution of network servers – contacts with support vendors
• Network administration – user ids and passwords, directories and folders
• Network protocol supervision – TCP/IP administration
• Network peripherals and components – printers, modems
• Network management and troubleshooting
• Create, design and maintain network diagrams
• Client support (PC and peripherals)
• Ensure PC standards are implemented properly in the SOP
• Support VPN connections
• Install and configure PC hardware and software
• Resolve end user issues (IT help desk only)
• Asset Management
Systems Administrator
Zambeef Products Plc.
Lusaka
01.2011 - 12.2017
- Hired as a full-time systems administrator
- Provide Windows administration, network operating administration, LAN/WAN/VPN administration, VMware administration
- Also manage AD/DNS, wireless access points
- Managing the Helpdesk and Service Departments and 4 Service Engineers with responsibility for 94 retail stores and 5 sites, including an industrial site, Also Responsible for managing all computer room facilities (air conditioning, uninterruptible power supply, generators, smoke detectors, under floor water detectors), supporting all Windows Systems, maintenance and upgrades and connected peripherals.
Education
Bachelor of Science in Computing & Information Systems -
London Metropolitan University
01.2006
Skills
- LAN and WAN Control
- IP Addressing and Subnetting
- Infrastructure Planning
- Network Administration
- VMware and Oracle VM
- Server Improvements
- System Updates
- VoIP Systems
- Data Backup
- Hardware Installation
- Disaster Recovery
- User Support
- Application Configuration
- Technical Support
- Microsoft Office Suite
- Help Desk Software
- Server and System Administration
Personal Information
Title: Systems Administrator
References
- Anthony Seno, Group Head of IT, Zambeef Products Plc., anthonys@zambeef.co.zm, +260978779051
- Kevin Allan, Developer, Anker data SA, procure-7.capetown@ankerdata.com, +27845343981
- Masimba Shumba, Systems Analyst, Innscor Zambia, +263772232102
Certification
- Cisco Basic Networking
Timeline
Systems Administrator (Team Lead)
Zambeef Products Plc.
12.2019 - 12.2022
Head IT (Global Service Delivery 1st Level Support)
G4S Secure Solutions Zambia
01.2018 - 11.2018
Systems Administrator
Zambeef Products Plc.
01.2011 - 12.2017
Bachelor of Science in Computing & Information Systems -
London Metropolitan University
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