Emmanuel Chrispin
Fairfield,CA
Overview
23
23
years of professional experience
Work History
Regional Director of Operations
AAA Parking
08.2017 - 08.2025
- Launched Valet and Self-Parking operations at both Luxury and Flagship Hotels.
- Learned basic functionalities of Hotel PMS systems such as OPERA, Colleague Advantage, Infor (HMS).
- Hired and recruited a staff of over 70 guest service agents within the Northern Californian job market by attending different job fairs and connecting with local colleges career centers.
- Monitored daily revenue reports and implemented them into revenue reporting systems.
- Increased the monthly parking revenue by implementing Front Desk hotel parking standard operational procedures as well as other parking operational strategies.
- Developed a detailed training program that resulted in staff achieving over 100 Five Star reviews on TripAdvisor, Revinate, and other reputable guest survey sites.
Flight Attendant
Delta Airlines
04.2010 - 06.2015
- Greet passengers, assist with boarding, and help with seat assignments.
- Assisted passengers in lifting and stowing luggage, and assisting disabled passengers and/or unaccompanied minors.
- Served food and beverages to passengers and made flight announcements.
- Responded to Medical, Fire, Emergency/Non Emergency situations, effectively implementing instructions from the flight deck and following appropriate emergency procedures established by Delta Airlines and the Federal Aviation Administration.
- Assumed flight leader role to facilitate aircraft readiness, coordinate, conduct, and manage evacuation and other emergency situations.
- Work independently without constant observation, yet work well with others as part of a new team on a regular basis.
- Provide exemplary customer service to exceed customer expectations.
Ramp Operator/Aircraft Lead Agent (ALA)
Delta Airlines
04.2010 - 06.2015
- Delta Customer Service Agent/Aircraft Lead Agent responsible for supervision of customer service agent teams and tasks conducted in the Below Wing Ramp operations such as loading, unloading and transporting baggage, mail, and cargo to and from aircrafts.
- Communicating efficiently with ground personnel, flight crews, and Tower operations.
- Servicing aircrafts and handling Airline/Aircraft equipment such as tugs, conveyor belts and tow tractors..
Console Operator/ Security Officer
Allied Barton
03.2009 - 04.2012
- Customer Service Call operator assisting customers with accurate information, direction, troubleshoot issues and access to high security locations at Delta General Office Headquarters.
- Performed clerical duties such as managing security access cards and keys, writing letters and emails, photocopying and scanning documents, and logging information into internal systems.
- Worked with state of the art security cameras, system software, and computers.
- Created work schedules for staff as well as handling call-outs, shift replacements and shift coverage.
- Reported to any suspicious or irregular activity on the site and worked closely with law enforcement and emergency team responses.
Guest Service Agent
CRUISLINK II, LTD
05.2002 - 08.2007
- Responsible for providing information, customer service, and an efficient check-in and out system for passengers sailing on major cruise lines such as Carnival, Royal Caribbean, Cunard, and Princess Cruise lines.
- Verified travel documents (passports,visas, boarding pass, health forms) ensuring all passengers met all travel requirements
- Handle passenger complaints or booking issues
- Process electronic check-in, print boarding passes, and provide information about embarkation procedures and onboard services.
Education
Bachelor of Science - Psychology
College of Mount Saint Vincent
Riverdale2008
Skills
- Excellent communication and interpersonal skills to interact with guests and resolve complaints or issues
- Ability to maintain a positive attitude and create a welcoming environment for guests
- Ability to supervise, train, and motivate hotel staff
- Service Recognition Awards in Hospitality Industry for providing excellent customer care and service (TripAdvisor, Expedia, Google Review)
- Strong decision-making and conflict resolution abilities to manage any issues that arise with staff and guest
- Excellent attention to detail to ensure an efficient operation with the Guest Arrival/Departure Experience
- Familiarity with with hotel management software and systems (ex Opera, Colleague Advantage, Infor-HMS)
- Keeping track of special requests, guest preferences, and ensuring that all details are followed through
- Managing Cash Flow and processing payments
- Understanding revenue management and budgeting to ensure the hotels financial goals are met
Timeline
Regional Director of Operations
AAA Parking
08.2017 - 08.2025
Ramp Operator/Aircraft Lead Agent (ALA)
Delta Airlines
04.2010 - 06.2015
Flight Attendant
Delta Airlines
04.2010 - 06.2015
Console Operator/ Security Officer
Allied Barton
03.2009 - 04.2012
Guest Service Agent
CRUISLINK II, LTD
05.2002 - 08.2007
Bachelor of Science - Psychology
College of Mount Saint Vincent
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