Emmanuel De La Rosa
Chicago,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Driver
Lyft
01.2018 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Operations Manager
PCK Trucking, Inc.
03.2019 - 12.2023
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
SME Account Executive
Trustwave
07.2016 - 09.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing, and referrals.
- Drove new business development through qualifying leads, building relationships, and executing strategic sales.
- Managed over 100 emails and 50 calls per day
- Exceeded quarterly quota by 40%
- Identified customer needs and achieved service levels that met and exceeded expectations.
Account Development Representative
SilkRoad Technology
06.2015 - 02.2016
- Called on new and existing customers targeting specific lists, AOPs and products.
- Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
- Contacted valuable stakeholders, opening and diversifying accounts and acting as liaison between company and greater business community.
- Conducted initial phone qualification and research on assigned target accounts to gather intelligence.
- Met company performance standards, policies, and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Managed over 50 calls per day.
Business Development Representative
Infor
09.2014 - 05.2015
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Managed needs of more than 3 customers at once using strong prioritization and multitasking abilities
Sales Operations Manager
Infor
09.2012 - 08.2014
- Utilized cross-functional strategies between North America, LATAM, and Eur divisions to systematize Infor Product Line.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Coordinated meetings and logistics for national sales meetings and directed and supervised a 5 member team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained new hires on Salesforce.com
Personal Banker
Chase Bank
07.2011 - 08.2012
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Contract Administrator
Infor
09.2006 - 02.2010
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN01.2022
Skills
- Financial Statement Review
- Program Optimization
- Administrative Management
- Corporate Partnerships
- Salesforce
- Problem Anticipation and Resolution
- Team Leadership
- Proficient in: CRM, HCM, SaaS, and Cloud Suites
- Microsoft Azure/Office
- Renewal Opportunities
- Customer Account Review
- Client Relationships
- Client Services
- Testing
- Monitoring Progress
- Risk Analysis
- Project Lifecycle
- Thought Leadership
- Vendor Selection
- Disaster Recovery Planning
- Cybersecurity Frameworks
- Data Protection
- Problem Resolution
- Risk Management
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Salesforce
Microsoft 365
Microsoft Azure
Timeline
Operations Manager
PCK Trucking, Inc.
03.2019 - 12.2023
Driver
Lyft
01.2018 - Current
SME Account Executive
Trustwave
07.2016 - 09.2017
Account Development Representative
SilkRoad Technology
06.2015 - 02.2016
Business Development Representative
Infor
09.2014 - 05.2015
Sales Operations Manager
Infor
09.2012 - 08.2014
Personal Banker
Chase Bank
07.2011 - 08.2012
Contract Administrator
Infor
09.2006 - 02.2010
Bachelor of Science - Business Administration
Capella University
Similar Profiles
Shantee WilburnShantee Wilburn
Driver at LyftDriver at Lyft
RAKIM DUBLINRAKIM DUBLIN
Rideshare Driver at LyftRideshare Driver at Lyft
Ion StoicaIon Stoica
Lyft Driver at LyftLyft Driver at Lyft