Emmanuel Diaz
Houston
Summary
Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Raising Cane's Restaurants
12.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Service Specialist - Supported daily restaurant operations by ensuring exceptional customer service, training and mentoring team members, and maintaining quality and safety standards. Assisted in resolving guest concerns, coordinated workflow during peak hours, and contributed to a positive, team-oriented work environment.
Sales Associate
Shoe Carnival
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Sharpstown International School
8330 Triola Ln06-2025
Skills
- Customer service
- Employee training
- Cash handling
- Active listening
- Safe food handling
- Cleaning and sanitation
- Kitchen sanitation
- POS systems
Languages
Spanish
Full Professional
Timeline
Crew Trainer
Raising Cane's Restaurants
12.2024 - Current
Sales Associate
Shoe Carnival
07.2022 - 01.2023
High School Diploma -
Sharpstown International School
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