EMMANUEL DIKE
Silver Spring,USA
Summary
Experienced Cloud Engineer, Database and Site Reliability Engineer with over 10 years of expertise in designing, deploying, optimizing CI/CD pipelines and supporting IT systems and enterprise cloud environments. Proficient in container orchestration, IaC, and multi-cloud environments (AWS, Azure, GCP). Skilled in enhancing scalability, streamlining deployments, PostgreSQL, SQL server and implementing robust monitoring, security and strong compliance practices to ensure cost efficiency and reliability. I also possess a strong foundation in network security, and infrastructure diagnostics. Known for collaborative problem-solving, process improvement, and a proactive approach to digital transformation projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cloud / Azure DevOps Engineer
ARPA-H
04.2024 - 04.2025
- Engineered enterprise-scale Azure solutions including Azure Virtual Desktop (AVD) and Azure Active Directory, aligning with organizational governance and security standards.
- Partnered with software and infrastructure teams to streamline CI/CD deployments, accelerating project timelines.
- Authored detailed documentation for cloud adoption processes, VPN configurations, and security protocols to support team knowledge sharing.
- Played a key role in government-wide digital transformation initiatives, supporting cloud migration and infrastructure planning.
- Deployed and scaled RDS, DynamoDB, ECS and EC2, secured with IAM, KMS, and WAF; monitored with CloudWatch and CloudTrail.
- Automated AWS provisioning with CloudFormation, utilizing S3 and DynamoDB for agency management.
- Built and managed enterprise-grade CI/CD pipelines using Jenkins, GitHub Actions, and Terraform, enabling secure, seamless deployments across multiple environments.
- Enhanced observability with monitoring solutions like New Relic and Papertrail, cutting mean time to resolution (MTTR) by 40%.
- Built scalable serverless applications with Azure Functions, Logic Apps, and Cosmos DB.
- Implemented optimized storage solutions with Azure Synapse Analytics and SQL Database.
- ARPA-H Contractor
Cloud Support Specialist
HRSA
05.2022 - 04.2024
- Provided advanced Tier 2 support for Azure services, ensuring smooth deployment of Virtual Machines, Virtual Networks, and secure access management.
- Resolved technical incidents promptly, leveraging ServiceNow analytics to optimize cloud monitoring and support efficiency.
- Created technical manuals and onboarding guides, improving user adoption and reducing repetitive support queries.
- Acted as a bridge between technical teams and stakeholders, identifying areas for infrastructure improvement and enhancing system reliability.
- Perform system provisioning and system upgrades.
- Migrated on-premise SQL Server databases to AWS RDS/Aurora with zero downtime.
- Responding and managing incoming tickets related to server VMs.
- Deployed and scaled RDS, DynamoDB, EC2, and ECS, secured with IAM, WAF, and KMS; monitored with CloudWatch and CloudTrail.
- Designed multi-region architectures with Global Accelerator and Route 53 for performance and redundancy.
- HRSA Contractor
Infrastructure Engineer
Education Technology Professionals
08.2021 - 04.2022
- Managed Azure Active Directory configurations, user authentication, and virtual network setups for educational cloud environments.
- Diagnosed access and connectivity issues, optimizing network configurations to improve system performance.
- Reviewed and updated technical procedures for system upgrades, ensuring minimal disruption during critical operations.
- Upgraded existing cloud systems to incorporate new features such as automated backup processes, increasing system stability by 30%.
- Introduced DevOps practices into the cloud environment, which vastly improved application release times.
- Migrated a 5TB Oracle database to PostgreSQL on AWS RDS, reducing licensing costs by 40%.
- Created and optimized stored procedures, triggers, and functions in PL/SQL and T-SQL.
- Consistently monitored performances of multiple cloud resources (Public and Private) and identified and fixed issues that may affect users or services.
- Managed video conferencing systems (Zoom/Teams/Polycom), improving cross-site collaboration.
Cloud Support Engineer
Vivint Solar
09.2016 - 08.2021
- Managed customer cloud accounts and database configurations, ensuring service continuity and data integrity.
- Conducted regular audits on cloud system usage, providing actionable insights for performance optimization.
- Supported incident management and real-time troubleshooting for cloud services, maintaining high system availability.
- Supported cloud-based remote systems and VPN infrastructure (Cisco), ensuring seamless connectivity for staffs.
- Introduced design solutions to implement software load balancing services like load balancers, application gateways (WAF), and traffic managers.
- Performed Root Cause Analysis (RCA) for service downtimes by administering extensive diagnostics for continuous development velocity leading to 40% shorter downtimes.
Education
Cloud Solutions Architect Program -
My Computer Career
01.2021
Bachelor of Science - Public Administration
Madonna University
01.2010
Skills
- VCF
- Cloud Foundation
- VSphere
- Oracle
- MySQL
- Snowflake
- PostgreSQL
- ER Diagrams
- SSIS
- Apache Airflow
- Cassandra
- DynamoDB
- Microsoft Azure
- DevOps
- AKS
- Virtual Networks
- Bob Storage
- Functions
- Site Recovery
- Synapse
- AWS
- EC2
- S3
- S3IA
- RDS
- EKS
- Route 53
- CloudFront
- IAM
- CloudTrail
- API Gateway
- AWS Backup
- Hybrid / Multi-Cloud
- Terraform
- Vault
- Cloud Health
- Cloudera
- Hadoop
- Google Cloud
- Cloud Functions
- GKE
- Cloud SQL
- Cloud Storage
- BigQuery
- Pub/Sub
- Infrastructure as Code
- CloudFormation
- Azure ARM Templates
- Azure DevOps
- Scripting & Automation
- PowerShell
- Bash
- Python
- Go
- Ruby
- DevOps & CI/CD
- Workflow Automation
- Docker
- OpenShift
- ECS
- Code Pipeline
- GitHub
- Jenkins
- Ansible
- Chef
- Kubernetes
- Cloud Security & Compliance
- Security Hub
- KMS
- SOC2
- GDPR
- AquaSec
- Compliance
- FedRAMP/NIST
- Networking & Systems
- VPN
- DNS
- Load Balancing
- VPC Peering
- TCP/IP
- Subnets
- Cisco
- Catalyst
- Nexus
- ACI
- OSPF/BGP
- VXLAN
- Monitoring & Observability
- Splunk
- New Relic
- CloudWatch
- Azure Monitor
- Datadog
- Prometheus
- Dynatrace
- Papertrail
- AWS Trusted Advisor
- Cost Explorer
- Methodologies
- Agile
- Scrum
- Kanban
- DevSecOps
- Incident & Root Cause Analysis
- SAFe
- Incident Management
- CI/CD
- Voice/Video/Telephony
- CUCM
- Webex
- Zoom/Teams Engineering
- Unity
- Adobe
Certification
- AWS Certified Solutions Architect, In Progress
- Microsoft Certified Solutions Expert (MCSE): Azure, SharePoint
- MTA Security
Languages
English
Native or Bilingual
Timeline
Cloud / Azure DevOps Engineer
ARPA-H
04.2024 - 04.2025
Cloud Support Specialist
HRSA
05.2022 - 04.2024
Infrastructure Engineer
Education Technology Professionals
08.2021 - 04.2022
Cloud Support Engineer
Vivint Solar
09.2016 - 08.2021
Bachelor of Science - Public Administration
Madonna University
Cloud Solutions Architect Program -
My Computer Career