Emmanuel Doby
Temple Hills,MD
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking and reliable with strong ability in . Offering and Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Salesperson
Global Auto Outlet
Temple Hills, MD
02.2023 - Current
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Conducted market research to identify industry trends and customer needs.
- Contacted new and existing customers to outline benefits of products.
- Developed and implemented strategies to meet sales quotas.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Increased profitability and revenue by generating $[Amount] in sales.
- Maintained accurate records of customer interactions and transactions.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Collaborated with team members to develop effective sales plans.
- Fostered relationships with customers to expand customer base and retain business.
- Provided personalized service to build relationships with customers.
Salesman
Auto Giants
Temple Hills, MD
08.2018 - 02.2023
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.3
- Contacted new and existing customers to outline benefits of products.
- Developed and implemented strategies to meet sales quotas.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Leveraged CRM system to manage sales activities and track sales performance.
- Acquired new customers and identified unique needs to deliver relevant products.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Provided personalized service to build relationships with customers.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Resolved customer complaints promptly and efficiently.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created presentations that showcased company's capabilities and offerings.
- Developed key customer relationships to increase sales.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD05.2018
Skills
- Customer Engagement
- Up-Selling
- Complaint Handling
- Reference Selling
- Prospecting
- Trial Close
- Business Development
- Relationship Building
- Customer Care
- Sales Process
- Sales Presentations
- Customer Needs Assessment
- Cash Handling
- Data Management
- Issue Resolution
- Customer Service Excellence
- Appointment Scheduling
- Performance Management
- Goal Setting
- Decision-Making
- Coaching and Mentoring
- Workflow Planning
- Customer Service
- Team Leadership
Timeline
Salesperson
Global Auto Outlet
02.2023 - Current
Salesman
Auto Giants
08.2018 - 02.2023
High School Diploma -
Potomac High School
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