Emmanuel Donkor
The Bronx,NY
Summary
With a proven track record at Neighbourhood Coalition For Shelter, I excel in maintaining pristine environments and enhancing tenant satisfaction. My expertise in cleaning and customer service, coupled with a strong work ethic and problem-solving skills, significantly contributes to operational efficiency and client contentment. Achievements include boosting tenant retention through exceptional service and meticulous maintenance practices.
Overview
13
13
years of professional experience
Work History
Building Porter
Neighbourhood Coalition For Shelter
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Maintained exterior curbside appeal for improved first impressions on prospective tenants.
- Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
- Promoted energy efficiency within the building by regularly checking lighting systems for proper function and replacing bulbs as needed.
- Maintained detailed records of all completed tasks to ensure accurate reporting to property management staff.
- Contributed positively towards tenant retention rates by consistently delivering exceptional customer service.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Car Rental Agent
Hertz Car Rental
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
Cleaner
ABM Janitorial Services
04.2012 - 09.2016
Mechanic/porter
Gabrielli Truck Sales
01.2024 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Education
Computer And Information Systems
Borough of Manhattan Community College
New York, NYGeneral Arts -
Labone Senior High School
Accra, Ghana06.2007
Skills
- Cleaning expertise
- Customer service focus
- Painting and patching
- Maintenance
- Window washing
- Carpet cleaning
- Waste disposal management
- Snow removal
- Pest control
- Basic plumbing
- Groundskeeping experience
- Electrical repair proficiency
- Strong work ethic
- Customer service
- Problem-solving
- Worksite safety
- General labor
- Safety and security
- Critical thinking
- Valid Driver's license
- Punctual and dependable
- Heavy lifting
- Clean driving record
- Power tools
- Electrical maintenance
- Initiative and Self-motivation
- Hand tool expertise
- Hand tools
- Ensuring customer satisfaction
- Work Planning and Prioritization
- Dusting furniture
- Trash pickup
Timeline
Mechanic/porter
Gabrielli Truck Sales
01.2024 - Current
Cleaner
ABM Janitorial Services
04.2012 - 09.2016
Building Porter
Neighbourhood Coalition For Shelter
Car Rental Agent
Hertz Car Rental
Computer And Information Systems
Borough of Manhattan Community College
General Arts -
Labone Senior High School