Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emmanuel Dykes

Emmanuel Dykes

general manager
Wichita,ks

Summary

Dynamic General Manager with a proven track record at Papa John's Pizza, excelling in staff management and customer service. Expert in inventory control and employee training, I successfully enhanced operational efficiency and customer satisfaction. A collaborative leader, I implemented safety protocols and optimized processes to drive business success. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

22
22
years of professional experience

Work History

General Manager

Papa John's Pizza
Wichita
01.2025 - Current
  • Oversaw daily operations of restaurant to ensure efficiency and quality.
  • Managed staff schedules to optimize labor resources and coverage.
  • Trained new employees on company policies and customer service standards.
  • Maintained inventory levels to ensure stock availability for menu items.
  • Implemented safety protocols to promote a safe working environment.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Collaborated with marketing team on promotional campaigns and local events.
  • Monitored food preparation processes to uphold health and safety regulations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Associate

Laredo taco
Garland
12.2024 - 01.2025
  • Assisted in food preparation and assembly of menu items.
  • Maintained cleanliness of work areas and kitchen equipment.
  • Collaborated with team to ensure efficient service during peak hours.
  • Handled customer orders and provided friendly service at the counter.
  • Monitored stock levels and communicated inventory needs to supervisors.
  • Followed safety protocols to maintain a safe working environment.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.

Cashier

Kwik Shop
Wichita
06.2023 - 04.2024
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Managed inventory by restocking shelves and organizing merchandise displays.
  • Handled currency, checks, and electronic payments accurately during shifts.
  • Maintained cleanliness and organization of checkout area and store environment.
  • Collaborated with team members to ensure smooth store operations daily.
  • Resolved customer complaints professionally to enhance shopping experience.
  • Monitored stock levels and reported shortages to management promptly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Cashier

Taco Bell
Oklahoma City
06.2005 - 08.2016
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Managed inventory by restocking shelves and organizing merchandise displays.
  • Handled currency, checks, and electronic payments accurately during shifts.
  • Maintained cleanliness and organization of checkout area and store environment.
  • Collaborated with team members to ensure smooth store operations daily.
  • Resolved customer complaints professionally to enhance shopping experience.
  • Monitored stock levels and reported shortages to management promptly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.

Gas Station Attendant

Sam's Club
Oklahoma City
09.2007 - 03.2011
  • Maintained fuel dispensers to ensure proper operation and safety protocols.
  • Assisted customers with fueling and provided product information as needed.
  • Processed payments accurately using point-of-sale systems.
  • Monitored inventory levels and restocked supplies to meet customer demand.
  • Cleaned and organized the gas station to enhance customer experience.
  • Managed cash drawer and balanced transactions at the end of shifts.
  • Addressed customer inquiries and resolved issues promptly and courteously.
  • Collaborated with team members to ensure smooth daily operations.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Assisted customers in locating items throughout the store.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Checked receipts against product sold for accuracy before returning change to customers.
  • Provided directions and information about local attractions upon request from customers.
  • Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
  • Recorded sales information into computerized system accurately and timely.
  • Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
  • Ensured all store policies were adhered to by customers at all times.
  • Trained new employees on company policies and procedures.
  • Educated customers on loyalty programs and processed membership registrations.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Implemented loss prevention strategies to minimize shrinkage.
  • Performed basic car services such as checking tire pressure and adding air when necessary.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
  • Cleaned parking areas, restrooms or equipment and removed trash.

Cashier

Taco Beuno
Oklahoma City
12.2003 - 03.2007
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Managed inventory by restocking shelves and organizing merchandise displays.
  • Handled currency, checks, and electronic payments accurately during shifts.
  • Maintained cleanliness and organization of checkout area and store environment.
  • Collaborated with team members to ensure smooth store operations daily.
  • Resolved customer complaints professionally to enhance shopping experience.
  • Monitored stock levels and reported shortages to management promptly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Del City High School
Oklahoma City, OK
08-2004

Associate of Arts -

Metro Tech
Oklahoma City, OK
08-2004

Skills

  • Staff management
  • Inventory control
  • Customer service
  • Budgeting
  • Food safety regulation
  • Employee training
  • Conflict resolution
  • Team collaboration
  • Process optimization
  • Communication skills
  • Problem solving
  • Time management
  • Quality assurance
  • Marketing collaboration
  • Safety protocols
  • Cross-functional team management
  • Salary structure/compensation analysis
  • Staff training
  • Budget coordination
  • Team player
  • Leader
  • Human resources management
  • Employee scheduling
  • Staffing
  • Customer relationship management
  • Verbal and written communication
  • Team leadership

Timeline

General Manager

Papa John's Pizza
01.2025 - Current

Associate

Laredo taco
12.2024 - 01.2025

Cashier

Kwik Shop
06.2023 - 04.2024

Gas Station Attendant

Sam's Club
09.2007 - 03.2011

Cashier

Taco Bell
06.2005 - 08.2016

Cashier

Taco Beuno
12.2003 - 03.2007

High School Diploma -

Del City High School

Associate of Arts -

Metro Tech

Similar Profiles

CREATE PROFILE
Emmanuel Dykesgeneral manager