Emmanuel Elliott
Washington,DC
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Concierge
First Impression Staffing
Washington, DC
09.2020 - 11.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Prepared reports detailing customer satisfaction surveys and other data pertaining to concierge services.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Scheduled space or equipment for special programs, meetings and conferences.
Volunteer
Sunrise Senior Living
Washington, DC
01.2019 - 03.2019
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Offered support and assistance to community members.
Education
Bachelor of Arts - Criminal Justice
University of Maryland - Eastern Shore
Princess Anne, MD06-2028
Skills
- Reservations Management
- Cash Handling
- Transportation Coordination
- Social media networking
- Event Planning
- Reservation coordination
- Customer Service
- Travel Coordination
- Training and mentoring
Timeline
Concierge
First Impression Staffing
09.2020 - 11.2023
Volunteer
Sunrise Senior Living
01.2019 - 03.2019
Bachelor of Arts - Criminal Justice
University of Maryland - Eastern Shore
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