Emmanuel Encarnacion
Albuquerque,United States
Summary
Dynamic sales professional with a proven track record at Snap On Tools, excelling in B2B sales and account development. Bilingual in English and Spanish, I leverage strong communication skills to cultivate client relationships and drive revenue growth. Achieved a remarkable increase in franchise sales, showcasing my expertise in lead generation and customer service.
Overview
13
13
years of professional experience
Work History
Maintenance Sales Representative
PC Automated Controls
Albuquerque, New Mexico
02.2025 - Current
- Sales and Negotiation: Preparing and presenting proposals, negotiating contracts, and closing sales of maintenance agreements, following a sales process.
- Utilize financial tools and calculations: Help customers visualize the financial impact of maintenance.
- Needs Assessment: Assessing clients' HVAC systems, and recommending appropriate maintenance plans to meet their specific requirements.
- Technical Expertise: Possessing a strong understanding of HVAC systems and components to effectively communicate the benefits of maintenance agreements to clients.
- Educating clients: Assessing client needs and tailoring maintenance plans, while educating them on the benefits of preventative maintenance.
- Building a database: Help to compile a list of potential clients from various sources, including online resources, local business directories, and referrals.
- Prospect and generate new leads by identifying and targeting commercial and residential clients with HVAC needs.
- Conduct cold calls to potential clients: Successfully initiating conversations, and qualifying leads based on predefined criteria.
- Built and maintained a robust pipeline of qualified leads through consistent cold calling and follow-up strategies.
Area Sales Executive
Western Union
Albuquerque, New Mexico
12.2023 - 02.2025
- Developed strategic sales plans to expand market presence and drive regional growth.
- Cultivated relationships with key clients to enhance customer loyalty and satisfaction.
- Conducted market research to identify emerging trends and competitive advantages.
- Collaborated with marketing teams to align promotional strategies with sales objectives.
- Delivered product presentations to clients, showcasing features and benefits effectively.
- Trained new sales team members on best practices and company policies.
- Attended industry events to network and promote brand visibility in the market.
- Built strong relationships with existing customers to maintain loyalty and generate repeat business opportunities.
Company Store Manager
Snap-on Tools
Santa Fe, New Mexico
08.2022 - 11.2023
- Cultivate relationships with a portfolio of 75 shops in the territory, including state buildings, dealerships, and Santa Fe Airport.
- Visit current and prospective customers to provide sales of new tools, service of previously purchased tools, and collect receivables.
- Develop strong relationships with the customer base and convert as many new customers as possible.
- Generate customized sales quotes and demonstrate products to at least 20 prospects per day.
- Manage the company's assets.
Franchise Assistant
Snap-on Tools
Albuquerque, New Mexico
08.2020 - 07.2022
- Assisted a franchisee owner with the day-to-day customer visits, provided sales of new tools, serviced previously purchased tools, and collected receivables.
- Acquired 30+ new shops in the territory through cold calling, lead follow-up, relationship development, and providing service to Spanish-speaking prospects.
- Increased the franchise weekly average from $13,000 to $22,000
- Finished 2021 as the #1 tool box seller in the nation, creating excitement through product presentation.
Leisure Rep
Amstar DMC
Punta Cana, Dominican Republic
11.2012 - 02.2020
- Provided world-class destination services to individuals, travel agencies, tour operators, corporations, and meeting planners.
- Served as a local tour guide in multiple destinations in the Dominican Republic.
- Presented excursions to groups of 250+ people in different convention resorts in Punta Cana, selling private tours to large groups in a highly competitive environment through customer service and presentation experience.
- Achieved 4.9/5 satisfaction ratings on Trip Advisor.
Education
High school Diploma -
Agricultural Polytechnic Institute of Higuey
La Altagracia, Dominican Republic07.2011
Skills
- Asset Management
- Account development
- Bilingual (English and Spanish)
- B2B Sales
- Cold Calling
- Communication skills
- Customer service
- Product demonstration
- Salesforce
- Honesty and integrity
- Market research
- Customer relationship management
- Lead generation
- Product presentations
- Territory sales
- Networking skills
Timeline
Maintenance Sales Representative
PC Automated Controls
02.2025 - Current
Area Sales Executive
Western Union
12.2023 - 02.2025
Company Store Manager
Snap-on Tools
08.2022 - 11.2023
Franchise Assistant
Snap-on Tools
08.2020 - 07.2022
Leisure Rep
Amstar DMC
11.2012 - 02.2020
High school Diploma -
Agricultural Polytechnic Institute of Higuey
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