EMMANUEL ETUK
Atlanta,GA
Summary
Emmanuel is highly motivated in IT support specialist with more than 3years of professional experience and comprehensive skills in IT specialist. Emmanuel has technically and proficiency in microsoft office suite and familiarity with operating systems such as Windows and MacOS. Emmanuel got strong analytical and problem-solving skills.
He is proactive planner and problem solver. He has a great attention to details. He is self starter and capable of working within the team to achieve the business objectives. He has strong written and communication skill. He is an avid learner and always seeking ways to improve the IT posture of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Marriot Hotel
06.2022 - 01.2025
- Performs troubleshooting and corrective measures to stay on schedule for daily maintenance and emergencies
- Troubleshoots computer problems from terminal connector wiring, phone lines, the controller and report abnormal work conditions to supervisor or the lead
- Prepare and type weekly, monthly and annual reports for maintenance, installation and down time for the company
- Maintains and prepares the monthly installation and on call reports
- Write maintenance manuals and maintain scheduled maintenance of computer systems to prevent damage to systems
- Type letter to admin users, vendors and consultants to keep abreast, and inform others of the changes within the organization
- Attend seminars and specific training classes to maintain knowledge of changes and opportunities for increasing productivity in managing information system
- Work within deadlines to have equipment installed, implement users operators training
- Offers technical and data support to the departments and perform follow-up surveys to ensure that computer system are operational and problems have been resolved
- Answer telephone calls to respond to technical questions, requests and emergency
- Interact with hardware vendors and consultants regarding equipment needs, changes and troubleshooting problems
- Performs routine follow-up calls to ensure proper operation of the systems
IT Support Technician
Intercontinental Hotel
10.2020 - 06.2022
- Maintained a high standard of customer service to ensure that support and interaction are smooth
- Provided technical assistance and supported via phone, email, and in-person interactions.
- Adhere to standard help desk procedures and protocols.
- Redirect and escalate issues to the appropriate resources, as necessary.
- Performed support for server, printer, and network maintenance.
- Followed up with employees to ensure their issues have been resolved.
- Configured devices, software and hardware to set up employees work stations.
- Informed management of recurring technical issues.
- Stayed updated with the latest system information, changes, and updates.
IT Intern
University E-Library
04.2018 - 10.2019
- Assisted in maintaining and improving IT systems
- Assisted users to retrieve data and empowered them to search the University's subscribed databases
- Conducted installations, firewall configurations, OS upgrades, system patches, and hot fixes as required
- Troubleshoot issues on computer systems, applications, printers, and other IT systems to effectively reduce downtime
- Performed email analysis by whitelisting or blacklisting of domains or email sender
- Conduct User administration of Joiner, Movers and Leavers.
Education
Bachelor of Science - Chemical Engineering
University of Uyo
Nigeria06-2015
Skills
- Proficient in Windows and MacOs
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Networking: TCP/IP, IDS/IPS, access control
Certification
- Cisco Networking Academy
- CompTIA Certification - in (view)
HOBBIES
- Fitness Enthusiast
- Cycling
- Dancing
- Cooking
Timeline
IT Support Specialist
Marriot Hotel
06.2022 - 01.2025
IT Support Technician
Intercontinental Hotel
10.2020 - 06.2022
IT Intern
University E-Library
04.2018 - 10.2019
Bachelor of Science - Chemical Engineering
University of Uyo
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