Emmanuel Ezife
Tinley Park,Illinois
Summary
10+ years of combined education and personal experience studying and working with programming-related projects. Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Support Specialist
A-Z COMPUTER SOLUTIONS
Chicago, IL
06.2013 - 12.2023
- • Served as the front line for Technical Support troubleshooting, and resolved technical problems with clients.
• Delivered on-site technical support for over 200 employees
• Applied a high level of interpersonal skills in collaborative work with the management team, implementation specialist, and development team
• Improved customer satisfaction ratings by 20% through a deep understanding of users' requirements to fill product gaps and generate new ideas that improve user experience and drive growth
• Daily analysis of diverse data for effective business decision-making
• Worked directly with senior management in strategic decision-making
• Wrote software code for efficient data entry and calculation.
Branch Tech Supervisor
DEFABIE ENGINEERING
Matteson, IL
03.2002 - 07.2012
- Managed and supervised a team of over 50 employees
- Utilized information system experience to resolve client technical issues.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- I handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Master of Information System Management - Database Management
DEVRY UNIVERSITY
12.2023
Bachelor of Science in Computer Science - Software Programming
Northeastern Illinois University
12.2001
Skills
- System Enhancement
- Configuration Management
- Wireless Networking
- Network Configuration
- Operating System Management
- Technical Equipment Inspection
- Hardware Upgrades
- Hardware/Software Diagnostics
- Hardware Maintenance
- Application Support
- Desktop Support
- Database Administration
- Operating systems expertise
- Technical Support
Core Competencies
Python, Flowchart, BlockPy, SQL, MySQL/Azure, C++, .NET, Relational Database, Windows OS, macOS, Android, iOS
It Related Projects
- Designed an IPO Model for the project cost/benefit analysis system
- Designed a software program for the company Payroll
- Conceptual Database Design
- Wrote Complex SQL Queries
Certification
- CompTIA A+
- Computer Network
Relevant Experience
- A-Z COMPUTER SOLUTIONS, Chicago, Illinois, IT Support Specialist, 06/01/13, 12/31/23,
· Served as the front line for Technical Support troubleshooting, and resolved technical problems with clients.
· Delivered on-site technical support for over 200 employees
· Applied a high level of interpersonal skills in collaborative work with the management team, implementation specialist, and development team
· Improved customer satisfaction ratings by 20% through a deep understanding of users' requirements to fill product gaps and generate new ideas that improve user experience and drive growth
· Daily analysis of diverse data for effective business decision-making
· Worked directly with senior management in strategic decision-making
. Wrote software code for efficient data entry and calculation.
- DEFABIE ENGINEERING, Chicago, Illinois, Branch Tech Supervisor, 03/01/02, 07/01/12,
· Managed and supervised a team of over 100 employees
· Updated and migrated the company's IT infrastructure to new innovative technologies
· Utilized information system experience to resolve client technical issues.
· Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
· Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
· Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Timeline
IT Support Specialist
A-Z COMPUTER SOLUTIONS
06.2013 - 12.2023
Branch Tech Supervisor
DEFABIE ENGINEERING
03.2002 - 07.2012
Master of Information System Management - Database Management
DEVRY UNIVERSITY
Bachelor of Science in Computer Science - Software Programming
Northeastern Illinois University
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