Emmanuel Fernandez
Flushing,NY
Summary
General Merchandise Expert with over 3 years of experience in online and retail operations, demonstrating proficiency in POS system management, stock management, and cash handling. Proven track record of driving sales and leading teams to exceed performance goals. Core competencies include leadership, customer service excellence, and operational efficiency. Aiming to leverage expertise to enhance store performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
General Merchandise Expert
Target
Orlando, FL
11.2023 - Current
- Executed pricing and presentation sets, ensuring accurate inventory display.
- Pushed inventory and stocked shelves accurately to the sales floor and backroom from the morning truck delivery, while making sure all was completed within Target's push goal standard time.
- Provided guests with exceptional service, ensuring they are informed about all products, and the location of said products.
- Operated backroom equipment, guaranteeing the product is stocked accurately and input into the system, maintaining accurate records for future distribution.
- Maintained and zoned the assigned department, ensuring all priority items are pulled, and go-backs are cleared.
- Efficiently operated all POS and cashier systems, reducing guest traffic and increasing smooth transaction rates.
Processing Clerk
Costco
Orlando, FL
07.2023 - 08.2023
- Maintained accurate records and filing systems for Costco member order inquiries made on Costco.com.
- Collaborated with vendors and delivery drivers over the phone, and used given programs to verify that a secure delivery is made to the Costco member's location.
- De-escalated member issues using proper phone etiquette, and identifying core issues with shipment, purchase, or delivery.
- Proficiently navigated through programs to locate key information and collaborated with other departments to solve inquiries from Costco members.
Sales Associate
UNIQLO
Orlando, FL
07.2022 - 04.2023
- Provided expert customer service tactics, generated more sales, and applied UNIQLO's six standard phrases, ensuring a positive customer experience.
- Expertly operated all POS and cash-related systems in a timely manner, resulting in lower customer traffic and little to no cash discrepancies.
- Maintained UNIQLO's brand standards in relation to visuals and cleanliness throughout every area of the store.
- Processed shipments and ensured all UNIQLO merchandise was stocked and displayed in full-size runs for every department.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05-2018
Skills
- Microsoft Office
- Photoshop
- Bilingual (Spanish)
- Typing
- POS system proficiency
- Leadership
- Data management
- Cash handling
Accomplishments
- Aided UNIQLO in achieving 1 million dollars in sales in the month of December 2022.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
General Merchandise Expert
Target
11.2023 - Current
Processing Clerk
Costco
07.2023 - 08.2023
Sales Associate
UNIQLO
07.2022 - 04.2023
High School Diploma -
Timber Creek High School
Similar Profiles
Julia HagerJulia Hager
Fulfillment Expert at TargetFulfillment Expert at Target
Arianna SemoninArianna Semonin
Style Consultant at TargetStyle Consultant at Target
Andrew FlekierAndrew Flekier
Order Pick-Up Fulfillment/Grocery Team Member at TargetOrder Pick-Up Fulfillment/Grocery Team Member at Target
Jeffrey HughesJeffrey Hughes
Grocery Manager at TargetGrocery Manager at Target
Tipparat IntriagoTipparat Intriago
Server at When in BangkokServer at When in Bangkok