Emmanuel Gilliam
St Johns,FL
Summary
Adept at spearheading operations and logistics improvements, I enhanced team performance and customer satisfaction at TKC Holdings through effective management and conflict resolution. My expertise in budgeting and forecasting, coupled with a proven track record in employee development, led to significant operational efficiencies. Achievements include a notable reduction in warehouse storage costs and the successful training of high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Operation Manager
TKC Holdings
06.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Warehouse Operations Manager
Quiet Logistics
10.2022 - 06.2023
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
Logistics Manager
Visionworks Distribution Center
08.2017 - 10.2022
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Reduced warehouse storage costs with effective space utilization strategies.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
Recieveing Manager
Walmart Stores,INC
01.2012 - 08.2017
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Logistics Manager
Walmart Corporation
04.2007 - 01.2012
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced warehouse storage costs with effective space utilization strategies.
Supply Operation Coordinator
Walmart Corporation
05.2000 - 04.2007
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Gathered and organized materials to support operations.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
Recuriter /Project Manager, PMO
Walmart Corporation
09.1997 - 05.2000
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
USMC Supply /Logistics Specialist
United States Marine Corps
07.1981 - 09.1997
- Led cross-functional teams to identify inefficiencies in the supply chain and develop solutions for improvement.
- Spearheaded sustainability initiatives within the organization''s supply chain practices, reducing environmental impact while also saving on operational costs.
- Optimized warehouse organization for improved order fulfillment and faster shipping times.
- Designed comprehensive training programs for new employees to ensure a well-prepared workforce.
Education
No Degree - Accounting
Alamede College
Alameda, CANo Degree - Six Sigma Green Belt
UTSA
San Antonio, TX04-2021
Skills
- Production
- Management
- Employee relations and conflict resolution
- Performance reporting
- Delegation
- Project planning and development
- Budgeting and forecasting
- Performance monitoring
Affiliations
- Big Brothers Big Sister Dallas
- Lasagna Mama
- VA volunteer homeless project
Certification
Forklift Certified
EEOC Cerifacation
Walton school Of Retail
Logictic and Supply Certification
Sr. Logistics and Supply Certification
Human Resource Certification
Diversity And Inclusion Certification
Dept of Transportation Texas Certification
Timeline
Operation Manager
TKC Holdings
06.2023 - Current
Warehouse Operations Manager
Quiet Logistics
10.2022 - 06.2023
Logistics Manager
Visionworks Distribution Center
08.2017 - 10.2022
Recieveing Manager
Walmart Stores,INC
01.2012 - 08.2017
Logistics Manager
Walmart Corporation
04.2007 - 01.2012
Supply Operation Coordinator
Walmart Corporation
05.2000 - 04.2007
Recuriter /Project Manager, PMO
Walmart Corporation
09.1997 - 05.2000
USMC Supply /Logistics Specialist
United States Marine Corps
07.1981 - 09.1997
Forklift Certified
EEOC Cerifacation
Walton school Of Retail
Logictic and Supply Certification
Sr. Logistics and Supply Certification
Human Resource Certification
Diversity And Inclusion Certification
Dept of Transportation Texas Certification
No Degree - Accounting
Alamede College
No Degree - Six Sigma Green Belt
UTSA
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