Summary
Overview
Work History
Education
Skills
model car building
Languages
Timeline
Generic

Emmanuel Gonzalez

Minneapolis,MN

Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well diverse menu of memorized drink recipes. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

12
12
years of professional experience

Work History

Seasonal Driver

UPS
09.2023 - 12.2023
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period..
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Bartender, Server, Driver, Food Expeditor, Cook

Keys Cafe At The Foshay Tower
09.2011 - 10.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

CSR Casher

Micro Center
04.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Burnsville High School
Burnsville, MN
06.2011

Skills

  • Revenue Generation
  • Appointment Scheduling
  • Route Management
  • Staff Development
  • Time Management
  • Menu Memorization
  • Food Service
  • Food Preparation
  • Basic Accounting
  • Conversant in [Language]
  • POS Systems
  • Customer Assistance

model car building

I build all kinds of model cars from imports to domestic vehicle and any kind of size too. I also record the built and make a video to upload to my tiny channel on youtube.

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Driver

UPS
09.2023 - 12.2023

CSR Casher

Micro Center
04.2023 - 08.2023

Bartender, Server, Driver, Food Expeditor, Cook

Keys Cafe At The Foshay Tower
09.2011 - 10.2023

High School Diploma -

Burnsville High School

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Emmanuel Gonzalez