MARITZA Ruiz-Funes
Miami,FL
Summary
Results-focused professional with strength in cocktail creation, team building and logistics. Proactive leader with strengths in communication, training and collaboration. Proficient in leveraging adaptability and accountability to promote a successful, yet pleasant work environment . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Beverage focus with an in depth understanding of mixology, wines and beer.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Vinya Key Biscayne
Miami, FL
03.2024 - Current
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Developed extensive knowledge of wines, including flavors, aromas, regions, and winemaking techniques.
- Conducted staff training sessions on proper wine service procedures.
- Maintained accurate records of all inventory and purchases.
- Advised clients on how to properly store and serve wines at optimal temperatures.
- Planned events such as dinners, tastings, and festivals featuring different types of wines.
- Engaged guests through conversation about the various styles of wines available.
- Researched new vineyards, wineries, varietals, and vintage releases for potential selection additions.
- Recommended bottles from the cellar based on customer preference and budget constraints.
Lead Bartender
Kaona Room
Miami, FL
01.2024 - Current
- Worked in guidance of Danielle Dalla Polla in the culture of tiki to create elaborate cocktails and presentation.
- Utilized over-proof and dry Ice to create spectacular shows for guests while following safety standards and proper protocols.
- Used a variety of equipment and tools to create garnishes and accessories to heighten cocktail presentation.
- Created intricate Ice shapes and molds to maintain cocktail quality and presentation.
- Maintained inventory of 600+ rums, liquor, beer, wine, and other beverage items.
Bar Manager/Bartender
The Corner
Miami, Florida
05.2023 - 03.2024
- Handled and maximized high volume of sales during both Happy Hours and Closing Shifts.
- Assisted with the creation of cocktails for any brand event and cocktail of the week.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day. Ensured that everyone is properly set up for success and a seamless transition.
- Created signature beverages to increase revenue and patron loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Planned and coordinated special events to boost customer numbers and profits.
- Created great rapport with both regulars and new customers. Always paying attention to detail and offering the appropriate recommendations to the guests liking.
- Team oriented and encouraging of open door policy and open communication.
Food and Beverage Manager
Mayfair Hotel & Garden
Miami, FL
08.2022 - 02.2023
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Intense focus on the beverage program to elevate all areas of bar, research and development of cocktails and spirits, wine training for staff and coffee training to ensure quality was maximized.
Consultant/General Manager
Brewing Buddha Café & Art House
Miami, FL
01.2022 - 08.2023
- Oversaw cafe's food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Maximized revenue and profits of cafe's food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Moved throughout dining and boh areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Created and delivered orientation and training for new team members and professional development activities for supervisors and senior team members.
- Purchased all goods, continuously improved and modernized operations and liaised between guests and service staff.
- Trained front-of-house staff on business policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
General Manager
The Salty Donut
Miami, FL
09.2020 - 01.2022
- I first got hired as an assistant manager, but was rapidly promoted to general manager at the South Miami location after 3 months.
- I maximized time and employee productivity by finding areas of strength in each of my employees and assigning tasks that would allow them to feel fulfilled and successful.
- Tracked monthly sales to generate reports for business and development planning.
- Helped develop coffee employee handbook, detailed job descriptions for FOH and coffee to formalize operational systems and procedures.
- Recruited, trained and uplifted employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget and achieve maximum sales.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Supervised BOH operations to ensure product was within quality standards, assisted chefs deliver product in a timely manner when short staffed and; supported with any necessary task to successfully carry peak times and large orders.
- Did constant research and development with corporate to deliver top quality food and beverages and cater to our customer base.
Store Manager
Lush Fresh Handmade Cosmetics
Miami, FL
10.2017 - 09.2021
- Manager at the Dadeland Mall/ Lincoln Road locations in charge of overseeing operations, visual merchandising; and ultimately driving KPI's to their fullest extent.
- Develop and support my team, encourage brand values through effective coaching, smart plans and demonstrate exceptional customer service to aid them
in achieving their goals within the company. - Aside from management duties, my main focus was to streamline my team's abilities to take on specialty rolls and maximize proficiency.
- Taking on visual merchandising allowed me to work effectively to update and adapt displays in areas of interest according to our customer base needs. One of my absolute favorite things was, that visuals allowed me to be creative, proactive and make the store unique while still maintaining the company's aesthetics and values.
- Fearless leadership was a top priority in increasing the business metrics. Developing everyone’s skills to create unique and seamless experiences.
- Effectively coached leadership team to have autonomy to be able to set the tone for their segments and hold them accountable for what they set out to do after revising and setting goals for the business drivers during shifts.
Tour and Logistics Manager
Black Violin
Miami, FL
08.2013 - 10.2017
- Started to work for the band back in 2013 to advance hospitality and shows. Later that year, I was named
logistics and tour manager and began to branch out on tech advance, contract and rider drafting, social media coordinator and merchandise design. - Due to it's growing success and strong leadership the band was signed under Universal Music Group and Deutsche Grammophon later in 2014.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Managed social media, handled press requests and wrote any necessary articles the label required for marketing purposes.
- Heavily focused on bookkeeping, finances, accounting,
invoicing, contracts and profit and loss for all businesses including touring, merchandise, recording and media. - Ensured venues had a point of contact 24/7 to facilitate accommodations and requirements for show dates as well as troubleshoot any unforeseen situations that may arise.
- Booked transportation, accommodation and adjacent services and made follow-up calls with hotels and venues to ensure seamless shows and travel days.
- Increased sales 67% through targeted merchandising plans and stocking of desirable inventory.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
VIP Bottle Server/Bartender
STORY Nightclub
Miami, FL
07.2013 - 04.2015
- Ensured that all guests received prompt service and quality drinks.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Maintained a safe environment by following proper safety procedures during bottle handling.
- Conducted regular inventory checks to ensure sufficient quantities of liquors were available at all times.
- Provided exceptional service to high volume of daily customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Greeted guests in a friendly and professional manner.
Education
Bachelor of Science - Music Business Management And Tour Management
Full Sail University
Orlando08.2012
High School Diploma -
American School Foundation
Mexico City 05.2009
Skills
- Fluent in English and Spanish
- Microsoft Office/ Microsoft Excel/ Powerpoint
- Apple Keynote/ Apple Pages/ Apple Numbers
- Payroll/ Timecards/Scheduling (Multiple softwares)
- ProTools/ Reaktor
- Adobe Photoshop
Adobe Lightroom - Adobe Dreamweaver
- Maya (Beginner)
- MA2/MA3D/ AUTOCAD/ Vectorworks (For light design
and programming) - Experienced Writer (Able to put together engaging content for news, articles, magazine content, blogging, and press releases)
- Social Media Engagement (Twitter, Facebook, Instagram,Reddit)
- Logistics Planning
- Key accounts and territory management
- Issue and conflict resolution
- Capital improvement planning
- Troubleshooting
- People skills
- Recruitment and hiring
- Diverse beverage knowledge
- Purchasing and portioning
- Sanitation
- Multitasking
- Flexible schedule
- Team management and training
Timeline
Lead Bartender
Vinya Key Biscayne
03.2024 - Current
Lead Bartender
Kaona Room
01.2024 - Current
Bar Manager/Bartender
The Corner
05.2023 - 03.2024
Food and Beverage Manager
Mayfair Hotel & Garden
08.2022 - 02.2023
Consultant/General Manager
Brewing Buddha Café & Art House
01.2022 - 08.2023
General Manager
The Salty Donut
09.2020 - 01.2022
Store Manager
Lush Fresh Handmade Cosmetics
10.2017 - 09.2021
Tour and Logistics Manager
Black Violin
08.2013 - 10.2017
VIP Bottle Server/Bartender
STORY Nightclub
07.2013 - 04.2015
Bachelor of Science - Music Business Management And Tour Management
Full Sail University
High School Diploma -
American School Foundation
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