Emmanuel Hernandez
San Diego,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Demolition Laborer
Diversified Destruction
San Diego, California
08.2024 - Current
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Gained independent working skills and guided and mentored less experienced team members.
- Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
Csr Dispatch
Anderson Plumbing Co
San Diego, California
01.2023 - 08.2024
- Maintained records of customer accounts and payment information.
- Handled customer inquiries and complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Fence Installer
Vinyl pro fence
San Diego , California
01.2021 - 07.2023
- Installed fence posts, panels, and gates according to manufacturer's specifications.
- Assisted in loading and unloading trucks containing supplies needed for jobs.
- Operated equipment and machinery according to safety guidelines.
- Attached post caps, rails, pickets, and other components with nails or screws.
CSR Dispatch
Trench Shore Rentals
Las Vegas, Nevada
01.2019 - 01.2021
- Processed orders, forms, applications, and requests.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Dispatched drivers to meet daily delivery needs for company customers.
Fence Installer
Aztec Fence
San Diego, California
01.2015 - 01.2019
- Installed fence posts, panels, and gates according to manufacturer's specifications.
- Leveled ground surfaces for installation of fencing structures.
- Constructed metal, chain link and wooden fences and borders.
- Stretch wire and wire mesh between posts.
Education
High School Diploma -
Valley High School
Escondido, CA05-2010
Skills
- Complaint handling
- Call center experience
- Customer focus
- CRM software
- Account updating
- Scheduling
- Microsoft PowerPoint
- Call management
- Active listening
- Driver communication
- Radio communication
- Stress tolerance
- Call handling
- Route planning
- Navigation support
- Data entry
- Vehicle coordination
- Customer service
- Map reading
- Dispatching procedures
- Dispatching field personnel
- Routing orders
Timeline
Demolition Laborer
Diversified Destruction
08.2024 - Current
Csr Dispatch
Anderson Plumbing Co
01.2023 - 08.2024
Fence Installer
Vinyl pro fence
01.2021 - 07.2023
CSR Dispatch
Trench Shore Rentals
01.2019 - 01.2021
Fence Installer
Aztec Fence
01.2015 - 01.2019
High School Diploma -
Valley High School