Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emmanuel Huey

Emmanuel Huey

Alpharetta,Georgia

Summary

Dedicated and versatile professional with 5 years of experience excelling in remote customer service, virtual assistance, and sales roles. Proven ability to deliver personalized support, streamline operations, and resolve customer concerns efficiently. Skilled in utilizing cutting-edge tools to enhance productivity and optimize workflows in remote environments. Known for exceptional communication skills, a customer-first mindset, and the ability to adapt quickly to new challenges.

Overview

7
7
years of professional experience

Work History

Remote Customer Care Reprentative

American Express
07.2021 - 04.2024
  • Delivered exceptional customer service for American Express Travel customers, assisting with flight bookings, hotel reservations, and itinerary modifications.
  • Consistently achieved a customer satisfaction score of 96% by handling inquiries with professionalism and accuracy
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.

Virtual Assistant

Upwork.com
08.2019 - 12.2020
  • Delivered high-quality administrative support to clients across various industries, including scheduling, data entry, and correspondence.
  • Scheduled and managed virtual meetings, ensuring clear communication across different time zones and smooth project execution.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Promoted company values through consistent representation of brand voice in all written communications.

Sales Representative

Best Buy Inc
03.2018 - 01.2019
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded individual sales targets by 20% and contributed to the team achieving quarterly revenue goals.

Data Annotator

Amazon Mechanical Turk
01.2017 - 02.2018
  • Annotated and categorized large datasets with a high degree of accuracy, contributing to the development of machine learning models.
  • Conducted quality assurance checks on data to ensure compliance with project requirements and improve model reliability.
  • Developed and shared best practices for efficient annotation, helping peers enhance their productivity.
  • Maintained meticulous documentation of completed tasks to ensure traceability and consistency across projects.

Education

Bachelor of Arts - Business Administration

University of Illinois At Chicago
Chicago, IL
05-2016

High School Diploma -

Lincoln Park High School
Chicago, IL
06-2012

Skills

  • Remote Customer Service & Issue Resolution
  • Administrative Support & Workflow Optimization
  • Sales & Client Relationship Management
  • Virtual Collaboration Tools ( Microsoft Teams, Zoom)
  • Strong Problem-Solving & Adaptability
  • Data Entry & Quality Assurance
  • Time management

Accomplishments

  • Customer Satisfaction Excellence: Achieved a 98% first-contact resolution rate at American Express, reflecting strong problem-solving abilities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Freelance Success: Maintained a 5-star rating on Upwork by completing over 60 projects with a focus on executive support and operational efficiency.
  • Sales Leadership: Exceeded sales quotas at Best Buy for 12 consecutive months, earning recognition as a top-performing representative.
  • Data Annotation Expertise: Developed comprehensive annotation guides that improved task efficiency and accuracy by 20% during tenure with Amazon Mechanical Turk.

Timeline

Remote Customer Care Reprentative

American Express
07.2021 - 04.2024

Virtual Assistant

Upwork.com
08.2019 - 12.2020

Sales Representative

Best Buy Inc
03.2018 - 01.2019

Data Annotator

Amazon Mechanical Turk
01.2017 - 02.2018

Bachelor of Arts - Business Administration

University of Illinois At Chicago

High School Diploma -

Lincoln Park High School

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Emmanuel Huey