Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Hunt

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

T-Mobile
03.2020 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times

Sales Representative

Sunpro Solar
05.2017 - 03.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Informed customers of promotions to increase sales productivity and volume.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.
  • Recorded and updated customer information in online systems.

Material Handling Team Leader

WebstaurantStore
10.2015 - 04.2017
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
  • Received and unpacked shipments and new equipment as directed.

Cherry Picker Operator

The Home Depot Inc
09.2013 - 04.2015
  • Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
  • Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Checked inventory and selected products from specific locations based upon availability.

Warehouse Associate

Conn's Home Plus
03.2010 - 09.2013
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Consistently lifted materials weighing as much as 70 pounds

Education

High School Diploma -

Lincoln Academy
Texas City, TX
05.2011

Skills

  • Reading Comprehension
  • Materials Transport
  • Lotus Notes
  • Microsoft Word
  • Technical Support
  • Product Promotion
  • Customer Consulting
  • Retail Sales Customer Service
  • Order Processing
  • Customer Relations
  • Call Center Operations
  • Policy and Procedure Adherence
  • Microsoft Excel
  • Credit Card Payment Processing
  • Order Fulfillment

Timeline

Customer Service Representative

T-Mobile
03.2020 - 02.2023

Sales Representative

Sunpro Solar
05.2017 - 03.2020

Material Handling Team Leader

WebstaurantStore
10.2015 - 04.2017

Cherry Picker Operator

The Home Depot Inc
09.2013 - 04.2015

Warehouse Associate

Conn's Home Plus
03.2010 - 09.2013

High School Diploma -

Lincoln Academy

Similar Profiles

CREATE PROFILE
Emmanuel Hunt