Emmanuel Ibeawuchi
San Antonio,TX
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance. I accomplished in civilian and military settings, with a track record of achieving certifications and awards for excellence in service and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Mobile Device Manager
Digital Consultants LLC
07.2024 - Current
- Maintain accounts across wireless vendors, equipment providers, and government Enterprise Portals, overseeing device and service management within each platform, including vendor portals and Apple Business Manager (ABM).
- Incorporated peripheral devices, such as microphones, speakers, webcams, and projectors, improve the functionality of video conferencing systems.
- Ensure timely configuration of devices with essential services, DMUC access, and Purebred app, completing requests within 5 working days of receipt. Essential access to platforms like DISA Storefront (DSF), Apple Business Manager (ABM), wireless vendor portals, Army Enterprise Service Desk (AESD), and other relevant sites is required.
- Implemented quality control measures to uphold company standards.
Senior HelpDesk Analyst
Digital Consultants LLC
San Antonio, TX
06.2023 - 07.2024
- Responded to customer inquiries and concerns via phone, email, and in person
- Provided technical support and troubleshooting for hardware, software, and network-related issues to end users
- Documented all customer interactions and solutions in the helpdesk ticketing system
- Conducted follow-up calls to ensure resolution of customer complaints or issues.
- Assist in training new team members on best practices, troubleshooting steps, and customer service techniques.
Personnel Specialist
U.S. Air Force Active Duty
11.2019 - 05.2023
- Maintained records of personnel-related data such as hires, transfers, performance reviews and absenteeism.
- Established, maintained and updated employee files.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Hired employees and processed hiring-related paperwork.
- Changed employee information such as address and alerted payroll staff.
Help Desk Analyst
Chirak IT
02.2018 - 07.2019
- Provided technical support to customers over the phone, email and in person.
- Reported and tracked service requests using ticketing system.
- Provided technical support and troubleshooting for hardware, software, and network-related issues to end users.
- Managed escalations from internal teams regarding customer incidents.
Education
Bachelor of Applied Science - Cyber Security
University of Maryland - Baltimore County
Baltimore, MD04-2024
Associate of Science - General Studies
University of Maryland - Baltimore County
Baltimore, MD03-2023
Associate of Science - Computer Science
Ocean County College
Toms River, NJ08-2022
Skills
- User Accounts
- Customer Relationship Management (CRM)
- Fiber optic cable installation
- Fiber optic troubleshooting
- Active Directory
- Re-imaging
- Printers
- Video Teleconference
- Configure VLANS
- ABM
- Ivanti
- NMAP
- Kali Linux
- Thin clients
- Printer/scanners
Certification
- CompTIA Security +
- Microsoft 365 Azure Administrator Associate
- Certified Fiber Optics Installer
- Cyber security fundamentals
- Microsoft 365 Endpoint Administrator Associate
- Microsoft 365 System Administrator Associate
- The National Society of Leadership and Success
Accomplishments
- U.S. Airforce / The Good Conduct medal
- U.S Airforce / Coined for excellent
Timeline
Senior Mobile Device Manager
Digital Consultants LLC
07.2024 - Current
Senior HelpDesk Analyst
Digital Consultants LLC
06.2023 - 07.2024
Personnel Specialist
U.S. Air Force Active Duty
11.2019 - 05.2023
Help Desk Analyst
Chirak IT
02.2018 - 07.2019
- CompTIA Security +
- Microsoft 365 Azure Administrator Associate
- Certified Fiber Optics Installer
- Cyber security fundamentals
- Microsoft 365 Endpoint Administrator Associate
- Microsoft 365 System Administrator Associate
- The National Society of Leadership and Success
Bachelor of Applied Science - Cyber Security
University of Maryland - Baltimore County
Associate of Science - General Studies
University of Maryland - Baltimore County
Associate of Science - Computer Science
Ocean County College
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